Customer Solutions Engineer

About GLS/NXT

GLS/NXT is dedicated to creating the next generation of logistics experiences fueled by advanced technology, with a focus on the logistics and eCommerce industries. Combining the agility of startups with the strength of corporate resources, GLS/NXT operates as autonomous project teams that drive their own visions and missions within the GLS IT Services GmbH.

Role Overview

As a Customer Solutions Engineer, you will serve as the primary technical liaison throughout the customer journey on the GLS/NXT Out-of-Home platform. Your role involves hands-on support from onboarding, integration validation, to troubleshooting operational issues. You will also assist Expansion Managers by providing technical expertise and clear explanations of platform functionality.

Key Responsibilities

• Facilitate customer onboarding by preparing test environments, configuring access, and creating realistic scenarios and demonstrations to ensure smooth integration before launch.
• Offer technical advice to internal teams and maintain productive customer relationships by clarifying platform behaviors, capabilities, and limitations.
• Investigate and resolve customer-reported technical problems by recreating issues, analyzing system data, identifying root causes, coordinating solutions, and communicating findings effectively to technical and non-technical stakeholders.
• Enhance testing scenarios to cover real-world and edge cases, verify resolutions, and expand test cases to improve onboarding and ongoing support.
• Monitor external service changes and identify recurring problems to improve platform stability and support efficiency through proper documentation and proactive measures.

Requirements

• Minimum of two years experience in quality assurance, technical implementation, integrations, technical support, or a similar role involving B2B systems.
• Strong communication skills with proficiency in English at a business level, capable of explaining technical issues clearly to diverse audiences.
• Hands-on experience with testing and debugging APIs, backend services, and event-driven workflows.
• Familiarity with Datadog or comparable observability and logging tools for root cause analysis.
• Demonstrated curiosity and methodical problem-solving skills, managing multiple priorities effectively.
• Authorization to work in Germany and willingness to travel across the EU up to 10% of the time.

Benefits

• Dynamic, international digital workplace fostering continuous learning and growth.
• Flexible working arrangements with a hybrid remote policy.
• Dedicated personal budget of €1,000 annually for professional development.
• Modern office space in Berlin Mitte equipped with high-end technology.
• Competitive and transparent salary package reflecting experience.
• Performance-based bonus system promoting team and individual success.
• Engaging team culture including monthly cooking events, regular social activities, and offsite gatherings.
• Generous vacation policy of 30 days per year.

Commitment

GLS/NXT values diversity and inclusion, promoting a workplace free from discrimination based on race, color, religion, marital status, age, origin, disability, gender identity or expression, sexual orientation, or any other protected characteristic. Candidates who meet most qualifications but are eager to contribute are encouraged to apply.