Customer Service Representative

About the Role

We are seeking confident customer service professionals to join a busy government agency's high-volume inbound contact centre located in Palmerston North, New Zealand. This contract position is office-based and does not support remote or work-from-home arrangements. The role is suited for individuals who thrive in fast-paced environments, enjoy assisting others, and maintain composure under pressure. It offers long-term contract stability with the possibility of extension or transition to a permanent role.

Key Responsibilities

• Respond to inbound calls from the public promptly and professionally.
• Provide accurate information and resolve customer inquiries effectively.
• Record details accurately into internal systems.
• Handle customer interactions with empathy and professionalism.
• Efficiently navigate multiple systems in a fast-moving workplace.
• Escalate complex cases to the appropriate departments as needed.

Candidate Profile

• Exceptional verbal and written communication abilities.
• Previous experience in customer service roles such as call centre, hospitality, retail, or reception.
• A calm, empathetic, and solution-oriented mindset.
• Technologically adept with the ability to quickly learn new systems.
• Strong attention to detail and capability to multitask.
• Willingness to work on a 7-day rotating roster.
• Dependable, positive attitude with a team-focused approach.

Position Details

• Start date: 8th September 2026 through June 2027, with potential for extension or permanent placement.
• Guaranteed minimum 25 hours of work per week.
• Roster includes shifts Monday to Sunday between 6am and midnight, predominantly during afternoons, evenings, and weekends.
• Approximately 4 weeks of full-time paid training (mandatory attendance).
• Availability required for a minimum of 5 days within the 7-day roster cycle, including weekends.
• Compensation: $28.95 per hour.
• Work location: Onsite only, no remote working options.

Perks and Benefits

• Opportunities to gain meaningful experience in the government/public sector.
• Long-term employment security with growth potential.
• Thorough training, coaching, and mentoring support.
• Engaging community-focused and purposeful work environment.
• Positive team culture and a dynamic, fast-paced workplace where time passes quickly.