Customer Service Executive

About the Company

Our client is a fast-growing global fintech and rewards solutions provider specializing in premium loyalty programs tailored for international financial service brands. They operate an extensive cross-border ecosystem focused on delivering exceptional customer experiences and enhancing digital engagement for leading banking institutions worldwide.

Job Description and Responsibilities

This role is a one-year contract opportunity located at PLQ with immediate openings for five positions. Successful candidates will receive comprehensive training at onboarding. The position begins as onsite but offers a hybrid work model after six months based on performance. Shift schedules vary and start from early morning hours.

• Provide accurate, high-quality support to international clients using standard contact center software and operational tracking tools.
• Effectively resolve complex client queries, transactional issues, and escalations from partners.
• Maintain thorough records of customer communications, case files, and documentation logs.
• Assist with general administrative tasks, operational reporting, and specialized customer engagement projects.
• Comply with assigned rosters covering international operational hours during early morning time slots.
• Work shifts available from 5am to 6pm in staggered blocks: 5am-2pm, 6am-3pm, 7am-4pm, 8am-5pm, or 9am-6pm.

Qualifications and Experience

• Minimum diploma in any field.
• At least 2 years of experience managing inbound calls, digital communication, and inquiries within structured contact centers or customer support roles.
• Excellent multitasking skills to handle simultaneous verbal communication and system documentation.
• Previous call center environment experience, with willingness to work Australian timezone shifts.
• Positive interpersonal skills, strong problem-solving abilities, and familiarity with cloud-based helpdesk or ticketing systems.

Additional Information

The contract duration is 1 year at PLQ, Singapore. Five immediate vacancies are available. Comprehensive training will be provided. Candidates will work primarily on international schedules with early morning shifts. Pay ranges between S$3800 and S$4000 monthly. For further information, an internal contact is available.