Credit Controller

Role Overview

Join OCS as a Credit Controller located in Ipswich, England, where you will play a key role in ensuring timely cash collections and maintaining effective relationships with customers. This position is full-time and requires onsite presence.

Key Responsibilities

• Maximise cash collection efforts by ensuring payments align with contractual agreements and team monthly targets.
• Develop and sustain strong connections with both internal teams and external clients.
• Engage confidently with customers and stakeholders through phone calls, email, and Microsoft Teams.
• Keep detailed and updated records of collection activities, payment arrangements, and client contact information within designated systems.
• Distribute weekly updates on Aged Debt and Shortfall reports, assisting in resolving obstacles to payment.
• Escalate issues promptly and manage queries and disputes with an organised approach.
• Oversee and resolve discrepancies in unallocated cash efficiently.

Candidate Profile

• Must possess legal authorization to work in the UK.
• Preferable but not mandatory experience using Microsoft Dynamics 365.
• Essential previous experience in Credit Control roles.
• Ability to communicate effectively over busy phone lines in a fast-paced environment.
• Strong organisational and attention to detail skills.
• Excellent verbal and written communication abilities.
• Basic proficiency in Microsoft Excel.

About OCS

OCS UK & Ireland is a prominent facilities management company employing over 50,000 staff, boasting an annual turnover exceeding £2 billion. The company offers services including facilities management, cleaning, security, catering, and hard services. OCS operates according to its core principles of Trust, Respect, Unity, and Empowerment.

Why Choose OCS?

• Recognised as an award-winning employer, ranking 36th on Glassdoor’s Best Companies to Work For 2025.
• Access to digital learning through the OCS Academy to foster skill advancement and career growth.
• Exclusive retail benefits and wellness resources via the Hapi app.
• Opportunities for professional development and qualifications, supporting over 600 active learners in the UK and Ireland.
• Flexible wage access options available through the Wagestream App, depending on contract terms.

Equal Opportunity

OCS is committed to creating an inclusive workplace that welcomes diversity. Applications are encouraged from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.