Credit Controller

About Yuno Energy

Launching in late 2023, Yuno Energy is revolutionizing the Irish residential energy market by offering a data-centric, app-driven platform that empowers customers to monitor and manage their energy consumption precisely. With over 350,000 customer connections achieved in partnership with PrepayPower by 2025, Yuno is committed to transparency and energy savings.

We foster a stimulating and supportive work environment recognized as one of Ireland’s Great Places to Work. We prioritize equal opportunity, inclusivity, and respect, encouraging applicants from diverse backgrounds to join our growing family of nearly 600 employees in the energy sector.

Role Overview

We seek an experienced Credit Controller to become a vital member of our finance department at the Sandyford Dublin location. The position offers a hybrid work model with a target-oriented compensation package amounting to 36,000 OTE. The successful candidate will be responsible for ensuring timely payment of outstanding customer invoices by managing account monitoring, running reminder processes, and collaborating with account managers to overcome payment hurdles.

Key Responsibilities

• Managing inbound and outbound communications with customers regarding overdue payments.
• Promptly addressing all customer inquiries to facilitate swift settlement of outstanding bills.
• Negotiating and establishing appropriate and mutually agreeable repayment arrangements.
• Coordinating with billing and other departments to resolve payment barriers associated with customer accounts.
• Engaging with third-party collection agencies for handling final overdue accounts and exceptional cases.
• Ensuring compliance with internal policies and regulatory requirements concerning the cessation of energy supply due to non-payment.
• Collaborating with onboarding teams to evaluate credit risk for new customer accounts.
• Performing additional related tasks as needed.

Candidate Profile

• A minimum of two years in credit control or customer service roles.
• Background in utility sectors, particularly energy or telecommunications, is highly desirable.
• Strong telephone communication skills with a calm, professional, and empathetic approach to customers.
• Demonstrated ability to meet strict objectives both individually and collaboratively.
• Experience working with Customer Relationship Management (CRM) systems is beneficial.
• Competency in Microsoft Excel and general MS Office applications is an advantage.

Benefits and Perks

• Attractive salary combined with bonus incentives.
• Private pension scheme supported by Zurich Life.
• Group health insurance plan via Laya Healthcare at a discounted rate.
• Access to Employee Assistance Programs through TELUS Health.
• Complimentary online GP services through Webdoctor.ie.
• Strong potential for career advancement within a rapidly expanding company.
• Dynamic and friendly team environment with continuous training and development.
• Progressive annual leave entitlements based on length of service.
• Special rates through the PrepayPower Staff Tariff.
• Modern workspaces located in Sandyford with excellent office amenities.
• Active corporate social responsibility, wellness, and social engagement initiatives.
• Employee referral programs and participation in TaxSaver Travel Tickets and Bike-to-Work schemes.