Corporate General Manager

About the Company

Global Grand Investment Pty Ltd manages Quality Hotel Mildura Grand, a premier hospitality venue located in Mildura, Victoria. The hotel boasts 99 guest rooms, multiple dining and drinking establishments, as well as conference, wedding, and extensive function facilities, recognized for high standards of guest service.

Role Overview

We are seeking an accomplished Corporate General Manager to oversee all operational and strategic facets of the hotel. Reporting to the Directors, this executive role demands leadership of hotel operations to maximize profitability, promote business expansion, enhance staff performance, and deliver superior guest experiences.

Key Duties and Responsibilities

• Formulate and implement strategic business plans, budgets, and growth initiatives aligned with the hotel's vision.
• Manage all hotel departments including accommodation, food and beverage, conferences, events, housekeeping, maintenance, finance, sales, and administration.
• Lead and coordinate executive management and departmental leaders to ensure operational excellence and goal attainment.
• Develop and execute financial strategies involving budgeting, forecasting, cost management, and revenue optimization.
• Perform financial analyses, generate management reports, and initiate programs for continuous business improvements.
• Design and deploy marketing, sales, and revenue initiatives to boost occupancy, event bookings, and dining revenues.
• Cultivate strong partnerships with tourism bodies, government agencies, corporate clients, and community stakeholders.
• Ensure adherence to all applicable laws, licensing, workplace health and safety standards, employment and regulatory compliance.
• Create and maintain organizational policies, operational procedures, and quality assurance mechanisms.
• Manage recruitment, workforce planning, succession planning, and staff training and development.
• Promote a culture of high performance centered on exceptional customer service, accountability, and ongoing enhancement.
• Identify and pursue opportunities for business growth, operational efficiencies, and innovative revenue streams.
• Negotiate and maintain relationships with suppliers, contractors, industry entities, and business partners.

Required Qualifications and Experience

• At least five years in senior management roles within substantial hotels, resorts, or hospitality businesses.
• Proven history managing hotels with significant accommodation, food and beverage, conference, and event operations.
• Strong commercial insight with management experience of multi-million-dollar budgets and financial results.
• Demonstrated expertise in strategic planning, business development, and leadership of complex organizations.
• Skilled in supervising large, cross-functional teams.
• Excellent abilities in communication, negotiation, and managing stakeholder relations.
• Comprehensive knowledge of Australian workplace legislation, WHS regulations, liquor licensing, and hospitality laws.
• Outstanding leadership skills with strong problem-solving and decision-making proficiency.
• Bachelor’s degree or higher in Hospitality Management, Business Administration, Commerce, or a related field, or equivalent credentials combined with extensive senior management experience.

Compensation and Benefits

• Annual salary between $180,000 and $200,000 plus superannuation, commensurate with qualifications and experience.
• Incentive-based performance bonuses.
• Executive leadership role at a leading regional hospitality enterprise.
• Prospects for long-term career advancement.
• Supportive ownership and leadership team environment.
• Opportunity to manage a well-established, iconic regional hotel entity.

Application Details

If you are an enthusiastic and experienced hospitality executive prepared to lead one of Mildura’s premier hotels, we encourage you to apply. Please submit your resume along with a cover letter explaining your suitability for this leadership position.

Additional Information

The role is full-time, permanent, and requires onsite presence in Mildura, Victoria. The position requires adherence to standard business hours and offers a competitive above-average salary range reflective of the Victoria hotel management market.