Computer Operations Manager

About the Role

A Florida government agency seeks a Computer Operations Manager for a 2-year contract with possible renewal. The role involves managing IT service delivery within a multi-platform setting, with primary on-site presence in Celebration, FL, and 20-45% travel across central Florida. Candidates must be authorized to work in the U.S. or possess a green card.

Responsibilities

• Oversee daily management of the technical team including project scheduling, monitoring, and incident response.
• Ensure adequate operational support and compliance with service level agreements.
• Monitor system performance and availability, addressing issues promptly.
• Develop, implement and uphold operational standards, procedures, and best practices.
• Maintain compliance with internal policies, industry standards, and regulatory mandates.
• Plan and manage integration and support for new technologies within the FDOT environment.
• Collaborate with infrastructure and application teams to support system deployment and maintenance.
• Lead, mentor and develop supervisors, project leaders, and technical staff including performance evaluations, training, and succession planning.
• Contribute to business continuity and disaster recovery strategy development.
• Drive initiatives for continuous service delivery improvement and enhanced customer satisfaction.
• Provide computer and user support including hardware/software installation, configuration, updates, patches, and advanced technical assistance.
• Monitor and resolve service tickets, documenting resolutions accurately.
• Deliver advanced network and telephony support.
• Offer on-site support for remote troubleshooting by other technical staff.
• Travel to remote locations for issue resolution or resource deployment.

Qualifications and Experience

• Associate’s, Bachelor’s degree, or technical certificate in Computer Science, Information Systems or related field, or equivalent professional experience.
• At least 7 years in IT with exposure to diverse platform environments.
• Proven experience leading and managing IT service delivery aligned with business requirements and service level expectations.
• Experience in mentoring and developing technical teams comprising supervisors and project leaders.
• Expertise in lifecycle management of IT assets like desktops, laptops, mobile devices, printers, and servers.
• Knowledge of IT service management processes such as incident, problem, change, and request management.
• Experience coordinating enterprise-wide software rollouts, updates, and patch management.
• Ability to monitor and enhance service desk operations delivering prompt resolutions and exceptional user satisfaction.
• Familiarity with IT policy, security standards, and regulatory compliance across service delivery.

Additional Information

• Position is on-site in Celebration, FL with up to 45% travel within central Florida.
• Employment is strictly for U.S. citizens or permanent residents (green card holders).
• The contract duration is 2 years with potential for renewal.
• Hourly compensation ranges from $78 to $80.