Client Success Associate

About Fooda

Founded in 2011 in Chicago to solve the workplace lunch dilemma, Fooda revolutionized the way office dining works by introducing rotating popup restaurants directly within office environments. Starting as a local solution, Fooda expanded across 60 cities, serving over 100 million meals through a network of more than 3,500 restaurants. Their innovative platform brings diverse food programs to various workplaces including offices, hospitals, schools, and distribution centers, aiming to make workplace food experiences something employees eagerly anticipate daily.

Role Overview

The Client Success Associate will be vital in handling daily operations within the New York market, striving to ensure a consistently outstanding dining experience for clients and their employees. Reporting closely to the Senior Manager of Client Success, this role acts as the main contact for clients, manages on-site staff, and supports new location startups. The position involves approximately 40% local travel in NYC and requires weekly attendance at the office.

Key Responsibilities

• Oversee and assist with day-to-day management of popup operations across the NYC market.
• Serve as the primary client liaison, providing day-of event assistance, maintaining communications, and conducting regular meetings and business reviews.
• Lead new account setups, including coordinating with client representatives, performing on-site walk-throughs, and managing internal system configurations and launch execution.
• Conduct frequent visits to client sites for auditing restaurants, collecting customer feedback, and fostering strong client relationships.
• Organize and coordinate site inspections and approvals with the health department.
• Work collaboratively with team members to consistently deliver service that surpasses client expectations.

Candidate Profile

• Possesses at least 2 years of professional experience in client success, account management, hospitality, or food services.
• Detail-oriented, efficient, and process-driven with the ability to thrive in a fast-paced environment.
• Technologically skilled and adaptable to dynamic workflows.
• Solution-oriented with a positive mindset toward challenges.
• Comfortable with hands-on roles and nuanced operational details.
• Physically capable of lifting up to 40 pounds and standing for periods up to two hours.
• Strong communicator, adept at providing clear instructions.
• Experience in managing part-time or full-time staff is advantageous but not mandatory.

Compensation and Benefits

• Competitive salary package ranging from $65,000 to $75,000, influenced by experience, skills, training, and location.
• Stock options available.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement plan featuring company matching.
• Paid maternity and parental leave provisions.
• Flexible spending account options.
• Monthly stipend for cell phone expenses.
• Company-provided laptop for work use.
• Opportunities to sample menus from new restaurant partners regularly.
• A challenging and rewarding work experience.

Additional Information

Candidates must hold legal authorization to work in the United States on a full-time basis. The role prohibits recruiter inquiries.