Client Director - Southeast

About Nexthink

Nexthink is a pioneering leader in Digital Employee Experience (DEX), providing enterprises with real-time insights into employee technology interactions across devices, applications, networks, and workflows. Their platform enables IT teams to transition from reactive support to proactive, automated experience management by detecting issues, diagnosing causes, resolving problems at scale, and leveraging AI for enhanced outcomes. Recognized as a category leader with a valuation of $3 billion, Nexthink’s solution is instrumental in boosting productivity, supporting AI initiatives, enhancing employee experience, and increasing operational efficiency.

Role Overview

The Client Director will manage Nexthink's most significant and intricate enterprise accounts. Beyond traditional account management, this role serves as the executive representative for a defined portfolio of key clients, focusing on driving contract renewals, expanding platform usage, and fostering multi-level executive relationships that strengthen loyalty and generate substantial revenue growth. The Client Director aligns Nexthink's capabilities with clients’ priorities such as IT cost reduction, productivity improvements, and secure digital workplace management.

Key Responsibilities

• Establish and nurture expansive executive relationships across various client levels, including CIOs and other C-suite leaders, becoming their trusted advisor.
• Develop and implement strategic account plans aimed at expanding licenses, promoting professional services, and ensuring high-quality renewals.
• Collaborate with clients to create an outcome-driven roadmap linking Nexthink’s platform to their business goals, driving measurable value beyond standard contract renewals.
• Lead and coordinate virtual internal teams across functions and regions to guarantee an exceptional client experience and accountability.
• Manage global account development and resource coordination to maintain consistent and impactful engagements worldwide.
• Oversee financial performance, being accountable for revenue targets including licenses, renewals, and professional services within the portfolio.

Qualification Requirements

• Minimum 10 years of experience in enterprise technology sales or account leadership with a proven history of surpassing multi-million dollar revenue targets.
• At least 2 years in a Client Director, Strategic Account Executive, or similar position, managing and expanding large, complex enterprise accounts.
• Direct familiarity with IT Service Management, IT Operations Management, Digital Employee Experience, or related enterprise software sectors.
• Strong experience engaging and influencing executive-level stakeholders including CIOs and CHROs.

Preferred Attributes

• Ability to think strategically while skillfully managing short-term operational goals.
• Disciplined pipeline management and rigorous opportunity qualification to focus on high-value prospects.
• Natural ability to build trusted relationships through reliability and integrity.
• Quick learner with intellectual curiosity adaptable to a rapidly evolving marketplace.
• Proven capability to lead virtual teams through influence rather than direct authority.
• A balanced drive for sales success combined with credibility as a trusted advisor.

Compensation and Benefits

The position offers a base salary ranging from $180,000 to $216,000 annually, with total on-target earnings (OTE) between $300,000 and $360,000, and potential for commissions above this range.

Total Rewards Package includes:

• Comprehensive benefits including health, dental, vision, life insurance, long-term disability, and accidental death coverage fully covered for US employees.
• Flexible work hours and unlimited paid time off in addition to 15 holidays, 11 company-wide paid holidays, and 3 volunteer days.
• Hybrid working model balancing office and remote work with structured onboarding programs.
• Access to professional training resources to support ongoing learning and development.
• Parental leave benefits providing up to 16 weeks for birthing parents/primary caregivers and 6 weeks for secondary caregivers.
• 401(k) retirement plan with up to 4% company match and immediate vesting.
• Referral bonuses applicable after three months of continuous employment for successful hires.

Additional Information

Salary ranges are determined based on location, role, level, experience, and skills and individual compensation may vary accordingly. This role offers a unique chance to lead strategic enterprise accounts with high executive exposure and significant revenue responsibility while contributing to defining the DEX category.