Client Account Manager

Overview

This role involves managing client accounts with a focus on acquiring new clients, growing revenue from key accounts, and expanding market share. The Client Account Manager is responsible for cultivating strong relationships, driving business growth, and ensuring client satisfaction within the recruitment services sector.

Key Performance Indicators (KPIs)

• Number of new clients secured within a defined period.
• Total revenue generated from key accounts during a specific timeframe.
• Increase in market share for served target markets through key accounts.
• Implementation of client retention strategies and initiatives.

Responsibilities

• Arrange and lead regular meetings and presentations to evaluate client requirements, propose tailored solutions, and strengthen relationships.
• Pinpoint and actively pursue new business opportunities to boost revenue.
• Consistently exceed recruitment service sales quotas and targets.
• Prepare precise revenue forecasts considering current clientele and prospective business.
• Conduct ongoing market research and competitor analysis to remain updated on industry trends and uncover new revenue avenues.
• Build and sustain robust, long-lasting partnerships with key decision-makers and stakeholders within client companies.
• Act as the primary liaison for clients, responding swiftly and effectively to any concerns.
• Develop and execute account plans designed to address client needs and foster long-term success.
• Promptly resolve client-related issues to ensure satisfaction and retention.
• Collect and assess client feedback to continuously enhance service quality and outcomes.

Requirements

• Bachelor's degree in Business, Marketing, Human Resources, or related fields; Master's degree considered a plus.
• Prior understanding of the recruitment industry preferred.
• Excellent English communication skills, strong negotiation capabilities, and the ability to remain composed in challenging situations.
• Demonstrated history of successfully meeting or exceeding sales targets with over 7 years of experience.