Category Manager

Overview

This role involves taking ownership of revenue delivery in the Commercial IT segment for the platform team, spearheading sales initiatives, managing product categories, and enhancing customer engagement using data-driven strategies. The position requires collaboration across various teams to meet business goals and improve customer experiences.

Key Responsibilities

• Own revenue outcomes by managing accounts within the Commercial IT segment and developing quarterly sales plans both by customer, brand, and product group ensuring optimal offerings.
• Encourage partner adoption across all business units on stock and sales SKUs, improving partner engagement and transaction frequency metrics.
• Manage sales pipelines, especially within SMB and midmarket sectors, emphasizing project-driven environments with an innovative approach to business processes involving cloud, renewals, and software categories.
• Forecast inventory requirements aligned with sales trends to maintain availability of top-selling items.
• Coordinate with product groups to guarantee accurate pricing and product availability and facilitate the selection of new brands prioritized for online presence.
• Analyze pricing, product assortment, and convenience impacts for subcategories and propose strategies to increase revenue or margins via cross-selling and upselling higher-margin products.
• Create customer cohorts based on detailed data analytics to tailor merchandising catalogs and CRM campaigns effectively.
• Support the partner ecosystem’s transition to online commerce by providing actionable insights to encourage behavior change and stronger customer value propositions.
• Track category performance metrics including product reviews and cross-sell functionality, adjusting web merchandising decisions to enhance purchase journeys aligned with marketing strategies.
• Collaborate extensively with platform development, brand teams, CRM, operations, logistics, supply chain, and regional sales units to align and drive shared business objectives and ensure efficient product availability and delivery.

Requirements

• Bachelor's or Master's degree in business administration or pertinent fields, or equivalent professional experience.
• More than 5 years of experience in enterprise sales, especially in infrastructure, software, or security sales within vendor or distribution sectors.
• Ability to adapt and succeed in the UAE market environment.
• Proven expertise in building and implementing product strategies and roadmaps.
• Understanding of customer needs, market trends, and stock management including sales forecasting and closure.
• Competence in market research methods, data analysis, along with strong problem-solving and analytical skills.
• Excellent written and verbal communication, capable of explaining complex technical and business concepts to diverse audiences.
• Demonstrated ability to work efficiently within cross-functional teams and handle stakeholder interactions at senior levels.

Personal Characteristics

• Independent, energetic, and highly motivated with strong interpersonal and influencing capabilities.
• Credible and mature professional presence with the ability to influence decision-making at senior management levels.
• Exceptional relationship-building skills and ability to communicate and ‘sell’ ideas effectively across all levels within the organization.