Case Manager

About the Role

We are seeking a dedicated Case Manager to join the Queensland Compulsory Third Party (CTP) Claims team at QBE Insurance, based in Brisbane, QLD. This permanent full-time position offers a hybrid work environment with flexible working options. The key responsibility is to support injured persons through their recovery after motor vehicle accidents by managing claims with empathy and efficiency.

Key Responsibilities

• Provide outstanding customer service at every interaction.
• Support injured individuals by facilitating their recovery journey and liaising with healthcare professionals, treatment providers, solicitors, and other stakeholders.
• Manage end-to-end claims processing under the guidance of leadership.
• Obtain and utilise clinical data to develop effective case management strategies in compliance with legislative and regulatory requirements.
• Employ negotiation skills to resolve claims effectively.
• Adapt and perform well in a fast-paced, dynamic work environment.
• Continuously build knowledge and skill through handling various claims and challenges.

Candidate Profile

• Experience in insurance claims management or personal injury management, preferably within the insurance sector.
• Strong customer focus with empathetic and caring communication over the phone.
• Resilient, decisive, and capable of empowerment in making informed decisions.
• Demonstrated problem-solving ability to devise plans that address challenges effectively.
• Excellent prioritisation skills to manage workload efficiently.

About QBE

QBE is an international insurance company committed to becoming a leading and innovative risk partner. With over 13,000 employees worldwide, the culture is friendly, encouraging collaboration, resilience, and respect. QBE champions diversity, equity, and inclusion, celebrating a supportive work environment.

Employee Benefits and Recognition

• Hybrid working model enabling a balance of office and remote work.
• Life Leave to support significant life events, allowing annual leave for rest and recuperation.
• Access to free wellbeing resources including coaching, nutritional advice, confidential counselling, financial, and legal support.
• Generous 18 weeks of gender-equal flexible parental leave, including paid superannuation.
• Optional voluntary super contributions matched by the company.
• Income protection insurance as well as reimbursement of premiums for Death and Total Permanent Disability insurance.
• Discounts on insurance products, car rentals, accommodation, and various goods and services.

Workplace Culture and Awards

• Winner of the 2025 Excellence in Diversity, Equity & Inclusion Award at Insurance Business Australia Awards.
• Recognized as the Most Inclusive Workplace in 2023 by the Australian HR Institute (AHRI) Awards.
• Top employer accolades on LinkedIn and from HRD Employer of Choice.
• Platinum employer status on the Australian Workplace Equality Index for LGBTQI+ workplace inclusion.
• Consistently accredited as a Family Friendly Workplace since 2021.

Application Process

Applicants must complete necessary work rights, police, and credit checks as employment conditions. QBE is committed to equal employment opportunities and an inclusive workplace. Access support and accommodations are available for candidates needing assistance.