Branch Operations & Customer Experience Manager

Overview

ACOUSTIEG, established in 2018, is among Saudi Arabia’s prominent specialists in acoustic treatment and sound insulation. The company designs and delivers tailored solutions for a range of settings, including healthcare, education, homes, and commercial spaces.

This opening is for a Branch Operations & Customer Experience Manager. The position focuses on keeping daily branch activities running smoothly, shaping a strong customer journey, and contributing to business expansion through effective execution and commercial awareness.

Role Scope

The manager will be responsible for balancing operational control with customer-facing excellence. Success in this role depends on the ability to manage multiple priorities, keep teams aligned, and improve how the branch performs on a day-to-day basis.

Responsibilities

• Run branch operations and make sure daily work is carried out efficiently.
• Lead customer experience efforts and maintain high service standards.
• Track order movement and help ensure deliveries happen on schedule.
• Contribute to revenue growth by improving operational effectiveness.
• Act as a connector between teams so everyone stays coordinated.
• Spot workflow issues and keep refining processes for better results.

Requirements

• Background in operations, customer service, or branch management.
• Proven leadership ability and strong organizational habits.
• Capability to manage several responsibilities at once without losing control.
• Comfort working in fast-moving environments.
• Good English communication skills.

Additional Information

Company name mentioned in the posting: Chord.

Location stated in the role details: Dammam, Saudi Arabia.

Employment type: Full-Time.