Branch Manager - Riyadh

Job Summary

An established company specializing in transportation, tourism, and Hajj & Umrah services is looking for a Branch Manager to lead and expand its Riyadh branch. This position is responsible for enhancing branch performance, fostering business growth, ensuring client satisfaction, driving operational efficiency, and maintaining compliance across all offered services including VIP and related operations.

Key Responsibilities

• Manage the daily functioning of the Riyadh branch to guarantee prompt and effective service delivery.
• Build and nurture robust relationships with corporate clients, partners, travel agencies, and other essential stakeholders.
• Seek and capitalize on new business prospects to facilitate branch expansion.
• Collaborate with operational teams to assure on-time fulfillment of services and client needs.
• Handle branch administration tasks such as documentation, controlling expenses, coordinating with vendors, and maintaining office assets.
• Uphold adherence to company policies, safety standards, service protocols, and approved procedures.
• Drive process enhancement efforts and support shifting to automated operational systems.
• Lead, mentor, and develop branch personnel while fostering a culture focused on client satisfaction and operational results.
• Track branch performance indicators and compile comprehensive operational, sales, and management reports.

Qualifications and Experience

• A bachelor’s degree in Business Administration, Operations Management, Logistics, Tourism, Hospitality, or related disciplines.
• 7 to 10 years of pertinent work experience within Saudi Arabia, including branch or office management roles in transportation, tourism, Hajj & Umrah, or service delivery sectors.
• At least 3 years spent in supervisory or managerial positions.
• In-depth knowledge of branch operations encompassing client service, transportation coordination, budgeting, reporting, and ERP/CRM tools.
• Strong skills in leadership, communication, managing stakeholders, problem-solving, and organizational management.
• Fluency in both Arabic and English languages at a professional level.