Assistant Store Manager - Hype DC Canberra Outlet

About Hype DC

Hype DC, part of Accent Group, is Australia’s premier limited and exclusive sneaker retailer, boasting nearly 25 years of leadership in the premium sneaker market. We pride ourselves on offering a curated collection of world-class sneakers and committing fully to our people, customers, and team culture.

Role Overview

We are seeking a dynamic business leader to join our retail leadership team at the Canberra Outlet as Assistant Store Manager. This pivotal position involves executing the brand vision, fostering a high-performance environment, delivering exceptional customer experiences, and ensuring operational excellence in the store.

Key Responsibilities

• Build and nurture a world-class team and cultivate an energetic, positive store atmosphere.
• Manage a multimillion-dollar store, driving sales growth and meeting financial targets.
• Implement the brand’s vision and strategic objectives consistently.
• Prioritize the customer in every business decision to create memorable and positive experiences.
• Develop a people-first workplace by empowering, coaching, and mentoring team members.
• Handle recruitment, selection, and onboarding processes for new employees.
• Ensure seamless omni-channel customer service by managing online order preparation effectively.
• Maintain outstanding visual merchandising standards to make the store best-in-class.
• Promote a fun, safe environment for both customers and staff.

Candidate Profile

• A collaborative team player focused on excellence in Sales, Operations, and Loss Prevention.
• Genuine passion and experience in creating exceptional customer experiences.
• Strong leadership skills with the ability to motivate and elevate a large team of brand ambassadors.
• Proven Retail Store Manager experience in fast-paced retail environments.
• A motivated, proactive approach with a "Make it Happen" mindset.
• Strategic thinker skilled at identifying opportunities and driving sales and KPIs.
• Effectively manage team rosters and maintain wage control.

Diversity and Inclusion Commitment

Accent Group is devoted to fostering an inclusive workplace that values diversity across all dimensions, including age, gender, identity, race, sexual orientation, ethnicity, and physical and mental abilities. We honor the Traditional Owners of the land, acknowledging Aboriginal, Torres Strait Islander, and Maori peoples as ongoing custodians.