Assistant Service Manager

Job Overview

As an Assistant Service Manager at Maybank Singapore, you will be integral to daily branch operations, including handling over-the-counter transactions, account onboarding and servicing, and maintaining strong customer relations. You are expected to uphold the highest standards of integrity, given the responsibility over managing cash and other controlled assets.

Key Responsibilities

• Conduct frontline duties consistently adhering to regulatory and internal bank processes.
• Manage transactions at the counter including cash deposits, withdrawals, time deposits, and account onboarding requests.
• Identify and report issues related to branch service atmosphere for prompt resolution.
• Achieve customer service service-level agreements to ensure excellent branch experiences.
• Maintain and oversee controlled items within branch custody.
• Continuously provide excellent customer service to branch clients.

Job Requirements

• Possess a degree or diploma preferably in Banking, Business, Finance, or related disciplines.
• Have under 3 years of experience in a customer service role, ideally within financial services.
• Demonstrate strong interpersonal and communication skills geared towards outstanding customer support.
• Show meticulous attention to detail, sound logical thinking, and the capability to juggle several tasks effectively.
• Be a team-oriented professional with a positive demeanor, strong ethics, high integrity, and motivation to meet individual and branch objectives.

Additional Information

Only candidates selected for further processing will be contacted.