Assistant Learning & Development Manager

About the Company

Join Pullman Doha West Bay, part of the global Accor group which includes over 45 brands, 5,500 hotels, and 10,000 dining and lifestyle venues worldwide. As a Pullman Heartist, you embrace and promote the brand’s core values of commitment, adaptability, and creativity, contributing positively to customers, colleagues, and the environment through responsible hospitality. This role offers ample opportunities for professional growth and impact within a dynamic hospitality environment.

Key Responsibilities

• Conduct comprehensive learning needs assessments across the hotel to guide budgeting and assist in creating the annual Hotel Training Plan.
• Collaborate with the People and Culture Manager to implement and align the Training Plan and budget with the hotel’s strategic objectives.
• Oversee and track all training activities, both on-the-job and external, ensuring timely and accurate reporting.
• Ensure mandatory Academy training sessions are assigned, executed, and completed successfully for all hotel properties.
• Maintain full compliance with the employee onboarding program, including orientation and frontline service leader training, according to hotel and brand standards.
• Organize and deliver training modules provided by internal and external facilitators.
• Promote and manage the use of online and e-learning platforms, ensuring adherence to approval processes and accurate tracking of participation and completion.
• Develop and execute quality introductory and continuous departmental training programs, providing coaching and support to leaders at all levels.
• Administer the Accor HERO Learning Portal, ensuring all employees complete required training.
• Assess the effectiveness of cross-training initiatives and pursue opportunities for multi-property training collaborations.
• Gather and analyze feedback on learning programs to measure their effectiveness and lasting impact on staff development.
• Ensure all employees are proficient in the HERO system and generate monthly or quarterly progress reports from it.
• Build and maintain relationships with industry associations and external learning providers.
• Ensure compliance with statutory learning and development requirements as per local regulations (NITA).
• Deliver various training and development initiatives including onboarding, brand immersion, service culture, global leadership programs, train-the-trainer, Heartist initiative, and diversity, equity, and inclusion programs.
• Support departmental trainers and enhance their skills as required.
• Design and implement processes and tools for effective learning evaluation and reporting.
• Maintain an updated Training Calendar to optimize learning resource planning and opportunities.
• Act as a Brand Ambassador by providing engaging support and exemplary service to colleagues daily.
• Conduct annual learning needs analyses with departments to guide yearly budgeting and L&D strategy development.
• Develop monthly, quarterly, and annual training schedules to ensure consistent and structured program delivery.
• Engage proactively with educational institutions to manage internship programs and partner with departments to address internship requirements.
• Utilize various digital communication channels creatively to enhance engagement and contribute to the monthly internal newsletter by highlighting colleague achievements.
• Prepare presentations for town halls and employee notice boards to communicate learning and development updates effectively.

Qualifications and Skills

• Bachelor's degree in Human Resources, Education, Business Administration, Project Management, or equivalent (Master’s preferred).
• Significant experience in Learning & Development, ideally within a global or multi-site setting.
• Experience in managing geographically distributed teams is an advantage.
• Strong expertise in soft skills training techniques and adult learning principles.
• Proficiency in managing learning content and training platforms.
• Excellent communication and stakeholder management capabilities.
• Competence in designing and delivering talent development programs.
• Robust organizational and project management skills.
• Advanced English language skills are essential.
• Willingness to collaborate with dispersed teams across different time zones.

Diversity & Inclusion

We are committed to fostering a diverse and inclusive workplace, welcoming and promoting talent from all backgrounds.

Why Join Us?

Accor offers more than just a leading global hospitality brand — it provides an environment where you can be yourself, grow professionally, and find purpose in your work. Embark on a rewarding career journey with opportunities to shape the future of hospitality.