Assistant Housekeeping Manager

Job Summary

The Assistant Housekeeping Manager is responsible for inspecting guest rooms, public spaces, and recreational areas such as the pool after cleaning to ensure they meet quality standards. They manage daily housekeeping operations, including running room status reports, prioritizing room cleaning, and updating room statuses. This role serves as a key liaison among Housekeeping, Engineering, Front Office, and Laundry departments, resolving discrepancies and ensuring communication across shifts.

Responsibilities

• Inspect cleaned guest rooms and public areas to maintain high cleanliness standards.
• Generate and verify room status reports daily, identify and resolve any discrepancies.
• Prioritize room cleaning tasks and update room assignment statuses regularly.
• Coordinate efforts between Housekeeping and other hotel departments to streamline operations.
• Document and resolve issues related to discrepant rooms with the Front Desk team.
• Prepare and communicate changes in room assignments effectively.
• Conduct shift handovers by communicating critical information to incoming staff.
• Assist management in recruiting, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
• Ensure compliance with company policies, safety, and security standards.
• Report maintenance problems, safety hazards, accidents, or injuries as needed.
• Maintain a professional appearance and uphold confidentiality regarding company information.
• Welcome guests warmly, anticipate their service needs, and offer assistance, including to guests with disabilities.
• Develop positive working relationships with colleagues and respond appropriately to concerns.
• Adhere strictly to quality standards and company expectations.
• Perform physical activities such as moving objects up to 55 pounds unaided and handling loaded housekeeping carts.
• Use fine motor skills and hand-eye coordination to manipulate objects and operate computers or point-of-sale systems.
• Read and verify information accurately in various formats.
• Carry out additional duties as assigned by supervisors.

Preferred Qualifications

• Educational requirement: High School diploma or GED equivalent.
• Experience requirement: Minimum of 1 year in a relevant housekeeping role.
• Supervisory experience: At least 1 year managing a team.
• No licenses or certifications required.

Additional Information

Position is based at Abu Dhabi National Exhibition Centre, United Arab Emirates. This is a full-time, non-management role requiring onsite presence. The company promotes an inclusive, equal opportunity workplace valuing diverse backgrounds and talents. The brand culture embraces individuality and encourages expression, positioning itself as a social hub for guests.