Assistant Housekeeping Manager

About Radisson Hotel Group

Radisson Hotel Group ranks among the world's largest hotel chains, boasting over 1,500 hotels operational and in development across more than 95 countries, with ten distinctive brands. Our core brand promise is "Every Moment Matters," guided by an enthusiastic "Yes I Can!" service approach. People are fundamental to our success, and our staff, known as Moment Makers, contribute to a culture, spirit, environment, and opportunities that enable everyone to excel every day, everywhere.

Role Overview

The Assistant Housekeeping Manager plays a vital role in driving operational excellence and maintaining the highest standards to guarantee a flawless guest experience. This position supports the Housekeeping department by managing daily operations, controlling budgets, and enhancing team performance with strong leadership and communication.

Key Responsibilities

• Assist with supervising overall Housekeeping department functions and operations.
• Maintain effective budgeting through cost control, inventory management, and optimized staffing schedules.
• Support achievement of departmental goals by implementing schedules, budgets, policies, and procedures.
• Oversee team standards and performance, emphasizing coaching, training, and fostering teamwork.
• Ensure staff are knowledgeable about all room types and amenities to maintain service quality.
• Collaborate with the Executive Housekeeper to promote positive communication and relationships within all hotel departments and external vendors.
• Schedule manpower to adequately meet business demand levels.
• Promote continuous training initiatives supporting the Housekeeping Manager.
• Conduct regular communications and ensure meeting notes are documented and distributed.
• Handle staff performance issues according to company policies and procedures.
• Assist other hotel departments when necessary, supporting interdepartmental cooperation.
• Engage in team management, development, coaching, and performance evaluation.
• Adhere strictly to departmental policies and procedures, including safety and sanitation protocols.
• Report maintenance concerns promptly to facilitate timely resolutions.
• Exemplify a positive "Yes I Can" attitude, and comply with the company’s Responsible Business ethics.

Candidate Qualifications

• Experience of 4–6 years in hotel housekeeping operations, including at least 2 years in a supervisory or assistant managerial capacity.
• Deep understanding of housekeeping hygiene, safety standards, and procedures across guest rooms, public spaces, back-of-house, and food & beverage areas.
• Ability to manage high-volume, fast-paced housekeeping operations while maintaining consistent quality during peak periods.
• Proven experience overseeing room attendants, public area cleaning teams, and F&B cleaning operations.
• Skilled in conducting room inspections, public area audits, and quality control checks.
• Hands-on knowledge in managing linen, uniforms, and inventory in large-scale hotel operations.
• Competency in manpower planning, duty roster management, and productivity monitoring for sizable teams.
• Experience supporting recruitment, onboarding, training, coaching, and performance management initiatives.
• Strong leadership and communication skills with the ability to collaborate effectively across departments.
• Ability to perform under pressure, meet deadlines, and uphold standards in a dynamic environment.
• Proficient with hotel management software such as Opera or comparable PMS and basic Microsoft Office applications.
• Good command of spoken and written English; knowledge of additional languages is advantageous.
• Exceptional attention to detail, strong organizational capabilities, and a guest-centric perspective.
• Flexibility to work varied shifts, including weekends and public holidays.

Additional Information and Benefits

Joining Radisson Hotel Group means embracing the spirit of hospitality and the opportunity to craft extraordinary experiences daily. We support your professional growth through extensive learning and career development programs, helping you achieve your full potential. Our inclusive and engaging workplace fosters diversity and a strong team spirit supported by employee resource groups and inclusion initiatives.

Employees enjoy numerous perks such as exclusive global team member hotel rates—with discounts up to 53% on stays at over 1,500 Radisson hotels worldwide—as well as guaranteed minimum 30% discounts for friends and family. Additional benefits include discounts on breakfast, food and beverages, spa services, and more tailored local rewards.

We encourage applicants from all backgrounds and abilities. Please advise if you require accommodations during the recruitment process. Join us to help redefine hospitality and ensure every moment matters.