Area Service Manager

Role Overview

The Area Service Manager will oversee field operations and technical services with a focus on achieving high customer satisfaction and operational efficiency in Aurangabad, Bihar.

Major Responsibilities

• Achieve customer satisfaction levels exceeding 90% by monitoring FSE performance and providing technical support.
• Ensure adherence to service level agreements at a rate above 80%.
• Lead root cause analysis efforts focusing on MTBF, MTTR, and failure trend evaluations.
• Optimize the usage of spare parts to reduce wastage and costs.
• Maintain complete compliance with Health, Safety, and Environment (HSE) standards and foster a culture of zero incidents.
• Manage audits, deployment of tools, and ensure readiness of field operations.
• Coordinate effectively with internal teams, external vendors, and customers to streamline operations.

Candidate Qualifications

• Possess a BE or B.Tech degree with a minimum of 3 years of relevant experience.
• Diploma holders with at least 5 years of experience are also eligible.
• ITI certified candidates with at least 8 years of experience qualify.

Skills Required

• Strong focus on customer service and satisfaction.
• Proficient in technical troubleshooting and root cause analysis.
• Experience in managing teams, specifically Field Service Engineers (FSEs).
• Skilled in management information systems (MIS), reporting, and Excel usage.
• Excellent communication abilities and stakeholder relationship management.
• Knowledge of health, safety, and environmental regulations.

Additional Information

This position is specifically available for a start date of 20th July 2026.