Application Support Officer
Remote • Penuh Waktu
Jadilah yang pertama mendaftar
- Pengalaman
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- Lowongan
- 1
- Diposting
- 4 jam yang lalu
- Mode kerja
- Bekerja dari rumah
- Kelayakan
- Qualified applicants with the right to work in the UK. Applications are welcome from candidates from all backgrounds, including those protected by age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.
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Deskripsi pekerjaan
Role overview
London Borough of Redbridge is hiring a full-time, permanent Application Support Officer to join its IT & Digital Transformation team. The position is centred on supporting users across a broad range of business systems used in Housing, Civic Pride, and Planning.
What the role involves
You will work within a support team alongside application support analysts, handling first- and second-line support queries. The job calls for strong analytical thinking, clear communication, and the ability to work through complex technical issues. Experience in database administration is essential, and a solid working understanding of IT is expected.
The successful person must also be confident in dealing with customers and colleagues, providing helpful, responsive support across the team.
Experience and technical background
- Hands-on experience delivering first- and second-line support for business applications in a large organisation, ideally in a managed helpdesk setting and preferably within the public sector.
- Practical use of spreadsheets, word processing tools, and databases.
- Familiarity with common business tools such as document management systems, email, internet/intranet platforms, remote access tools, and user management software.
- Strong customer service and communication skills.
- Good awareness of GDPR.
- Previous exposure to Housing, Planning, or Highways systems is desirable.
Systems knowledge that would help
Experience with Confirm, Civica APP, APAS, Civica CX, and SharePoint would be an advantage.
Application requirements
Applicants must complete the online application process and upload both a CV and a supporting statement.
Anyone shortlisted will need to provide proof that they have the right to work in the UK.
Equal opportunity statement
The employer welcomes applications from suitably qualified candidates and is committed to inclusive and diverse recruitment. Applications are encouraged from people of all ages, disabled people, those with different gender identities, sexes, marital or civil partnership statuses, pregnancy and maternity statuses, and from all ethnic, religious, and belief backgrounds.