Account Services Coordinator

Position Overview

Oscar de la Renta is seeking an Account Services Coordinator to join our team in our Manhattan office working onsite Monday through Friday. This role is pivotal in fostering excellent account relationships by efficiently managing sales order processing and acting as the communication bridge between various departments. The coordinator supports meeting invoice targets by collaborating closely with production and warehouse teams.

Key Responsibilities

• Act as the primary contact for account and retail service inquiries, nurturing strong relationships through effective communication and interpersonal skills.
• Manage sales order entries and return to vendor (RTV) processes for all sales territories.
• Assist in coordinating team and departmental projects, contributing to the discovery and execution of process enhancements.
• Maintain daily communication with domestic and international major accounts and boutiques to support their needs.
• Support in-store associates at Oscar de la Renta by addressing ad hoc requests.
• Collaborate with the Production team to oversee order production and ensure timely shipment within designated delivery schedules.
• Facilitate communication between teams, including liaison duties with Warehouse personnel.
• Generate and interpret daily sales order reports, releasing shipments in line with customer agreements.
• Work with the Raw Materials team to fulfill customer fabric requests.
• Process incoming Electronic Data Interchange (EDI) information from major accounts while maintaining status logs.
• Engage in special assignments as necessary to fulfill business objectives.

Required Skills and Experience

• Preferably experienced in retail with a good understanding of inventory management principles.
• Exceptional communication and organizational capabilities.
• Detail-oriented with excellent time management skills.
• Self-motivated with the ability to prioritize multiple tasks effectively.
• Proactive in following up on unresolved issues with urgency until completion.
• Positive outlook with enthusiasm and a can-do mentality.
• Strong problem-solving aptitude.
• Ability to perform under pressure in a fast-paced, high-demand environment without compromising accuracy.
• Familiarity with EDI and A2000 systems is advantageous but not mandatory.
• Proficiency in computer applications is essential.

Additional Benefits

• Medical, dental, and vision insurance coverage.
• 401(k) retirement plan.
• Paid maternity and paternity leave benefits.
• Disability insurance.
• Commuter benefits.