Account Manager

About Al Fardous Abaya

Al Fardous Abaya is a distinguished fashion label dedicated to producing premium abayas and modest attire. Operating from Doha, Qatar, and serving the broader region, the brand prides itself on elegant designs, superior fabrics, and meticulous craftsmanship aimed at harmonizing style with comfort. With a commitment to personalized client service, the company strives to forge enduring relationships with its customers and retail collaborators, cultivating an environment of professionalism, diligence, and customer focus.

Role Overview

This full-time position, based onsite in Doha, positions the Account Manager as the primary liaison responsible for nurturing and managing relationships with key retail partners and individual clients. The role involves comprehensively understanding clients' requirements, ensuring these are effectively documented and fulfilled through tailored products and attentive service delivery.

Key Responsibilities

• Respond to client inquiries with professionalism to support customer satisfaction.
• Develop and present proposals aligned with client needs.
• Coordinate order processing and timely delivery tracking to guarantee accurate fulfillment.
• Monitor sales metrics and maintain accurate and updated records within internal systems.
• Collaborate with sales, design, and operations teams to drive growth and operational efficiency.
• Identify prospective business opportunities and support in-store activities such as events and promotions.
• Provide actionable insights to management on customer preferences and product performance trends.

Candidate Qualifications

• Expertise in managing client relationships, including building trust and managing expectations effectively.
• Strong sales and account management skills, with experience in negotiation and achieving targets through upselling or cross-selling.
• Excellent organizational abilities, including maintaining accurate records and coordinating multiple client accounts seamlessly.
• Proficient communication skills in English, both written and spoken; knowledge of Arabic is advantageous.
• Basic familiarity with retail or fashion industry operations, ideally with a focus on apparel or modest wear.
• Ability to work onsite in Doha and collaborate efficiently with multiple internal teams.
• Comfortable using office productivity tools like Microsoft Office or Google Workspace and CRM or sales tracking systems.
• Previous experience in account management, sales, or customer service roles is preferred; relevant diploma or bachelor's degree is desirable.