SONJA KROMPIC

About

Experienced professional with a strong background in customer support, data management, and process improvement. Skilled in handling live chat, phone, and email inquiries, resolving escalations, and maintaining high-quality service through careful adherence to internal guidelines.

Experience

• Pathology Reporting Specialist
  Mayo Clinic
  Mar 2023 – Present
• Lab Processing Assistant
  Mayo Clinic
  Jan 2017 – Mar 2023
• Quality Assurance
  Mayo Clinic
  Jan 2017 – Mar 2023
• Employment Consultant
  PossAbilities
  Feb 2015 – Oct 2017
• Quality Assurance
  PossAbilities
  Feb 2015 – Oct 2017
• Paraprofessional/Vocational Tutor
  Rochester Public Schools
  Jan 2007 – Feb 2015

Education

• Certificate
  Brown College
  Relevant Coursework in Criminal Justice · 2006
• Bachelors of Science
  University of Tilburg
  Child Psychology · 1998

Skills

• Project Management
• Cross-functional Collaboration
• Data management
• Process Improvement
• Issue Resolution
• Regulatory Compliance
• Escalation Management
• laboratory workflow management
• Time-Sensitive Case Management
• Data Integrity & Validation
• Strategic Planning & Analysis
• Customer Inquiries

Courses & certifications

• Certified Professional Coder Certificate-Apprentice · AAPC · 2023