Karla Delicias Melhado

About

Results-driven tech support specialist with extensive experience in back office and front desk operations, delivering exceptional customer service and technical expertise. Skilled in problem-solving, multitasking, and managing priorities to ensure client satisfaction. Adept at leveraging strong communication and organizational skills to optimize operational efficiency and provide seamless, top-tier support.

Experience

• Administrative Assistant
  GREYSTAR
  2026 – 2026
• Front desk representative
  SKYVALET
  2025 – 2026
• Administrative executive
  SYNESTHESIA AVAYA STUDIO
  2019 – 2020
• Technical Support Agent & Back Office Specialist
  SKYCOM TECHNICAL SUPPORT AGENT & BACK OFFICE SPECIALIST
  2017 – 2019
• Nutritionist and Dietitian
  SELF EMPLOYED
  2015 – 2018
• Tech representative - Back office
  AESA COMMUNICATIONS S.A. DE C.V
  2009 – 2014

Education

• Bachelor of Science
  Universidad Evangelica de El Salvador
  2015
• High School Diploma
  Lawrence High School
  2007

Skills

• Communication
• Adaptability
• Time Management
• Problem Solving
• Multitasking
• Linux
• Salesforce
• Windows
• Oracle
• Record Keeping
• Customer Service
• Excel
• Mac OS
• Citrix
• Microsoft
• Synesthesia Avaya Studio

Courses & certifications

• AVSAF PEATÓN BENSON · AESA · 2024
• AVSEC · AESA · 2022

🗣️ Languages

• Spanish · Native
• English · Fluent

🎯 Hobbies & interests

• Kendo
• Cooking
• Sports