CLYDENE E. ARCEGA

About

Results-driven software and systems engineer with 5+ years of experience in Microsoft 365 administration, cloud infrastructure, enterprise messaging, identity and access management, endpoint management, cybersecurity, software engineering, and systems analysis. Experienced in automation, hybrid infrastructure, email security, CRM technologies, and cross-functional delivery across infrastructure, engineering, security, product, and marketing teams.

Experience

• Software & System Engineer/Application Developer Analyst
  Accenture Inc.
  2021 – 2026
• Billing Processor - Logistics
  Pepsi Cola Products Philippines Inc.
  2020 – 2021
• I.T Internship
  Achieve Without Borders
  2018 – 2019

Education

• B.S Computer Engineering
  AMA Computer College – Binan Campus
  Computer Engineering · 2017 – 2021
• Qualification
  Christian Grace School of Cavite
  2005 – 2009

Skills

• SQL
• Power BI
• Tableau
• Salesforce
• Microsoft 365
• Microsoft Teams
• SAP
• Oracle
• Active Directory
• Snowflake
• VMware
• CRM
• Excel
• Microsoft Intune
• REST APIs
• Azure
• Azure AD Connect
• Conditional Access
• Hyper-V
• SharePoint Online
• Windows Server
• PowerShell
• Group Policy
• Braze
• OneDrive
• PKI
• AD CS
• Exchange Online
• Microsoft Entra ID
• Mfa
• Microsoft Graph API
• Exchange Online Protection
• Exchange Hybrid
• Microsoft Defender For Office 365
• Infoblox Dns

Courses & certifications

• Microsoft Certified: Azure Administrator Associate · Microsoft · 2005
• Oracle Fusion AI Agent Studio Foundation Associate · Oracle
• Oracle Cloud Infrastructure AI Foundation Associate · Oracle
• Microsoft Certified: Modern Desktop Administrator Associate · Microsoft
• Oracle Cloud Infrastructure Foundation Associate · Oracle
• Microsoft Certified: Dynamics 365 Finance & Operations App Developer · Microsoft

🏆 Achievements & awards

• Delivered 20+ enterprise software, CRM, and Microsoft infrastructure projects on time

  Improved deployment efficiency, application reliability, and overall system performance while reducing production incidents and software defects.

• Automated infrastructure administration, reporting, and user provisioning

  Reduced provisioning time by 75%, improved operational efficiency, and maintained 99.9% application availability.

• Increased customer retention by 25% and customer engagement by 35%

  Maximized Customer Lifetime Value through data-driven CRM strategies, marketing automation, audience segmentation, and Salesforce CRM implementations.