Veterinary Receptionist

About Inspiring Vet Care

At Inspiring Vet Care, our people are central to our mission. As the leading veterinary care provider in the UK, we are trusted to care for over 2 million animals, driven by our goal of promoting healthier animals and happy owners.

Role Overview

We are looking to hire a well-organized and personable Veterinary Receptionist to join our team at O'Shea, Bramley & Breen Veterinary Hospital. This full-time position involves being the first point of contact for clients and ensuring a warm, professional, and compassionate experience. The hospital is a busy, progressive practice with a loyal clientele and strong reputation for excellent patient and client care.

Responsibilities

• Greet both clients and their pets warmly and professionally.
• Handle telephone and email enquiries promptly and efficiently.
• Schedule and manage appointments utilizing the Merlin practice management system.
• Process payments and carry out end-of-day cash reconciliation.
• Monitor stock levels and assist with deliveries.
• Support various administrative tasks within the practice.
• Maintain high standards of tidiness and professionalism in reception and client-facing areas.
• Develop strong product knowledge to assist clients confidently with their queries.

Working Hours and Pattern

• Full-time role with 40 hours per week spread over 4.5 days.
• Practice opening hours: Monday to Friday, from 8:00am to 8:00pm.
• Saturday hours: 8:00am to 5:00pm.
• Shifts are scheduled on a rota basis within these hours.
• No work on Sundays, Bank Holidays, or out-of-hours.
• Overtime is compensated with time off in lieu (TOIL).

Candidate Profile

• Previous experience in reception, customer service, or administrative roles.
• Excellent communication skills paired with a friendly and professional demeanor.
• Strong IT capabilities and confidence in using computer systems.
• Ability to multitask efficiently in a fast-paced environment.
• High attention to detail and strong organizational skills.
• A calm and positive attitude with a passion for exceptional customer service.
• Experience working in a veterinary practice or with animals is advantageous.

Employee Support and Benefits

• Friendly and collaborative team environment.
• Continuous training and development opportunities to enhance skills and confidence.
• Potential career advancement within the practice and wider organization.
• Positive workplace culture emphasizing wellbeing, teamwork, and continual improvement.
• Annual leave plus additional birthday leave.
• Paid leave including maternity, paternity, bereavement, and sick leave.
• Cycle to Work scheme participation.
• Employee Assistance Programme for wellbeing support.
• Free annual flu vaccinations.
• Retail discounts and wellness programs for colleagues.
• Regular annual pay reviews.
• Employer pension contributions.
• Discounted veterinary care for personal pets.

Additional Information

We use artificial intelligence (AI) tools to support parts of the recruitment process such as reviewing applications and analyzing resumes to identify potential inconsistencies. These tools aid our recruitment team but do not replace human judgment. All final hiring decisions are made by humans. Further information on data processing is available upon request.

Compensation: Up to 15 euros per hour depending on experience.