Test Center Administrator

About Pearson VUE

Pearson VUE is a global leader in computerized testing, serving sectors such as IT, academia, government, and professional credentials. Operating in over 180 countries, Pearson VUE offers comprehensive services ranging from exam development to data management, ensuring rigorous skills validation for millions annually. It is part of Pearson, the leading worldwide learning company publicly traded on the London and New York stock exchanges.

Role Overview

We are seeking a dedicated full-time Test Center Administrator to join our Nairobi team. This role is critical in guaranteeing secure test delivery and delivering excellent candidate service within a welcoming atmosphere.

Key Responsibilities

• Adhere strictly to testing protocols and company policies, exercising sound judgment.
• Verify candidate identities, manage test check-ins, and explain the examination process thoroughly.
• Monitor candidates during their exams to ensure compliance and fairness.
• Collaborate with internal teams to resolve any technical challenges promptly.
• Maintain cleanliness by vacuuming and sanitizing keyboards after each candidate’s session.
• Perform additional assigned duties as needed.

Work Schedule

The role demands flexibility to work shifts on any day from Monday to Saturday, between 7 a.m. and 6 p.m., accommodating variable scheduling needs.

Minimum Qualifications

• Possession of a college diploma or degree.
• Preferably at least three years of experience in customer service.
• Familiarity with exam proctoring or invigilation is highly preferred.
• Capability to work flexible hours and varied days.
• Beginner to intermediate proficiency in Microsoft Office applications including Word, Excel, and Outlook.
• Physical ability to sit for extended periods and escort candidates as needed.
• Ability to bend, stoop, and lift up to 20 lbs, with accommodations as necessary.
• Comfortable functioning in a quiet environment, capable of hearing soft voices and observing fine details at distances.

Company Overview

Pearson’s mission is to empower individuals through education, fostering opportunities for growth and personal development. As a global lifelong learning company, our identity and purpose revolve around learning.

Diversity and Accessibility

Pearson is an Equal Opportunity Employer committed to unbiased hiring based on qualifications and business needs. We welcome candidacies from all backgrounds including protected veterans and individuals with disabilities, complying with VEVRAA and Section 503. Reasonable accommodations can be requested by contacting our Talent Experience Global Team.

Additional Information

• Job Family: Learning & Content Delivery
• Organization: Assessment & Qualifications
• Workplace Type: Onsite
• Schedule: Full-time