Telecaller

About Brads Global Ventures Private Limited

Brads Global Ventures Private Limited specializes in career counseling and overseas education services, collaborating with over 31 reputed universities to guide students in selecting appropriate academic paths abroad.

Job Overview

We are seeking a dynamic and student-focused Telecaller to join our expanding team in Ranchi, Jharkhand. This full-time role involves engaging prospective students via outbound calls, understanding their academic and career goals, and assisting them through the admission process.

Responsibilities

• Initiate outbound calls to prospective students from the given lead database.
• Identify and comprehend the individual needs, interests, and career objectives of potential students.
• Conduct timely follow-ups using approved communication methods to enhance lead conversion rates.
• Respond professionally to inquiries and resolve basic concerns related to courses and admissions.
• Maintain detailed records of calls, follow-ups, lead statuses, and conversions within the CRM system.
• Meet daily, weekly, and monthly call targets.
• Collaborate with counseling and sales teams to ensure efficient lead management.
• Maintain strict confidentiality of all lead and customer information.

Required Skills

• Exceptional verbal communication and interpersonal skills.
• Effective listening and persuasive abilities.
• Strong skills in follow-up and building relationships.
• Capability to manage objections and communicate clearly.
• Basic familiarity with MS Excel and CRM software.
• Ability to work independently and as part of a team.
• Goal-oriented mindset with self-motivation.
• Proficiency in English and Hindi is required; knowledge of additional regional languages is advantageous.

Eligibility Criteria

• Minimum educational qualification: Completion of 12th grade in any discipline.
• Preference given to candidates with experience in telecalling, telesales, customer service, counseling, or business development.
• Fresh graduates with strong communication and interpersonal skills are welcome to apply.
• Experience in education counseling, telecalling, admissions, EdTech, or sales is favored.

Compensation

The salary range for this position is between 8,000 and 12,000 INR per month.

Work Environment and Opportunities

• A professional and supportive workplace culture.
• Opportunities for learning and career progression.
• Chance to enhance skills in sales, counseling, and customer relationship management.