- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 8 घंटे पहले
- Work mode
- Work from home
- Resume
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Job description
About Quorum
Established in 2004, Quorum is a recognized leader providing top-tier Microsoft cloud solutions focusing on Azure, Cyber Security, Modern Work, and Managed Services. Holding multiple Microsoft Solutions Partner recognitions and earning the Microsoft ANZ 2024 Security Partner of the Year Award, the company stands as a trusted expert delivering transformative cloud technologies.
Role Overview
We are seeking a Technical Consultant to join our Managed Services team, based remotely from Auckland with occasional travel to Sydney. This role involves managing the technical relationship with assigned clients, offering consulting, technical account management, complex issue resolution, and overseeing professional service projects. Key duties include client onboarding, auditing, monthly reporting, ensuring secure and efficient operational environments, mentoring junior staff, and delivering consistent service levels and client satisfaction.
Core Responsibilities
- Serve as Technical Account Manager for Managed Services clients, consulting and executing projects from inception.
- Onboard and review client environments to ensure alignment with best practices and security standards.
- Deliver monthly client reports, manage incident resolution, and proactively identify performance improvements.
- Support and mentor junior team members, providing guidance and serving as escalation point.
- Maintain clear, high-quality documentation and handle multiple priorities effectively to meet deadlines and service agreements.
Qualifications and Experience
- Minimum five years of experience in implementing and supporting ICT systems, including hardware, software, and Managed Services environments.
- Expertise in Microsoft technologies such as Windows Server, Active Directory, Azure Active Directory, Microsoft 365 (Exchange Online, SharePoint Online), Exchange Server, and Microsoft Azure IaaS.
- Familiarity with backup solutions like Azure Backup, StorageCraft, Veeam; virtualization platforms including Hyper-V and VMware; and remote access tools such as Remote Desktop Services and Citrix XenApp.
- Proficient in managing network infrastructures encompassing WAN, LAN, wireless, remote access, as well as basic cybersecurity practices.
- Demonstrated capability in full lifecycle project delivery, documentation, and client interaction.
- Strong communication skills, able to convey technical concepts clearly to varied audiences.
- Adaptive problem solver, able to operate under pressure and adjust to shifting priorities effectively.
- High ethical standards, accountability, and commitment to continuous professional development.
Work Environment and Culture
Quorum fosters a positive, people-focused culture that values work-life balance, inclusivity, and professional growth. Employees enjoy flexibility through a 'Work From Anywhere' policy, coverage for home internet and mobile costs, and a supportive hybrid work model. Regular team events, social activities, and diverse workplace amenities complement an environment geared towards collaboration and career advancement.
Employee Benefits
Our comprehensive benefits include paid parental leave, professional counseling, income and life insurance, wellness subsidies, office massages, and extensive training and certification opportunities.
Company Values
Our guiding principles emphasize ethical behavior (Karma), teamwork, consistency, authenticity, and maintaining a positive learning culture.