Student Hub Assistant

About the Employer

Waipapa Taumata Rau | The University of Auckland stands as New Zealand's premier University, employing over 6000 academic and professional staff and serving more than 46,000 students. It ranks among the nation’s largest employers.

Team Overview

The Student Hubs team serves as the primary welcoming point at the University of Auckland. Their mission focuses on delivering friendly, supportive, and respectful service to both prospective and current students throughout their academic journey.

Team Values

• Mana Enhancing: Creating an uplifting environment for interaction
• Service Excellence: Maintaining professionalism, accuracy, and responsiveness
• Manaakitanga: Listening with respect, understanding, and care
• Whanaungatanga: Building connections, partnerships, and robust relationships
• Kaitiakitanga: Offering guidance and consistent support

Core Services

• Providing student guidance and advice
• Helping students navigate university systems, spaces, and procedures
• Assisting with exploring academic options
• Supporting application and enrolment processes
• Delivering Library and Student IT services

Candidate Profile

We seek a highly driven individual able to contribute positively as a Student Hub Assistant by:

• Collaborating effectively and fostering a supportive team atmosphere
• Demonstrating initiative and working well both independently and with others
• Exhibiting dependability and a strong work ethic aligned with our core values
• Showing empathy and authentic care for students and colleagues
• Thriving in fast-paced, dynamic settings and adapting to shifting demands
• Engaging students enthusiastically in a high-volume, complex environment

Position Details

• Location: Grafton Campus Student Hub
• Workdays: Monday through Friday
• Hours: 8:00 AM to 4:00 PM (37.5 hours per week)
• Role type: Permanent
• Salary: $55,600 - $57,000 annually, dependent on qualifications and experience

Recruitment Process

Applicant screening avoids AI tools, relying on cover letters for initial longlisting—applicants are encouraged to provide authentic submissions. Phone screenings may be conducted for shortlisting, with flexible scheduling upon request. Interviews take place on-site at City or Grafton campuses between 9 AM and 2 PM.

Benefits Offered

• Flexible work arrangements including remote and flexible hours
• Up to 6.75% employer superannuation contribution
• Competitive salary with entitlement to five weeks annual leave
• Career development opportunities
• Discounted parking and generous parental leave
• Childcare support and various discounts on services

Additional Information

The University honors the Treaty of Waitangi, striving for equity and inclusiveness for all staff and students within a safe, welcoming environment. Support services are available for Māori, Pacific peoples, women, LGBTQIATakatāpuiMVPFAFF+, individuals with disabilities, parents, and those requiring flexible working arrangements.

Application Instructions

If you are a committed team player passionate about assisting others and engaging with people, we encourage your application. Please submit your application online by 21 July 2026, including a cover letter and resume that highlights your relevant skills and experiences. Early closure of applications may occur if a suitable candidate is found.

For inquiries, contact the hiring team via email; however, applications must be submitted through the online portal only.