Shift Supervisor - Store# 04332, Devonshire Mall - Chapters

Job Overview

As a Shift Supervisor at Starbucks located in Devonshire Mall, Windsor, Ontario, you will play a pivotal role supporting the store manager in overseeing store operations during your assigned shifts. You will lead the team by coordinating partner tasks and ensuring an exceptional Starbucks Experience for customers through prompt, high-quality service, clean store upkeep, and unwavering commitment to Starbucks standards.

Key Responsibilities

• Uphold Starbucks' values by demonstrating honesty, integrity, and knowledge that align with the company's culture and mission.
• Maintain composure during busy or unexpected situations to ensure smooth store operations and set a positive example for your team.
• Observe customer and store needs proactively, responding to environmental cues effectively.
• Communicate relevant information to the store manager to support team responsiveness in creating the welcoming "Third Place" atmosphere each shift.
• Assist in training new partners by reinforcing positive performance and delivering supportive coaching when needed.
• Provide feedback to the store manager regarding partner performance during your shifts.
• Contribute to a healthy team environment by identifying changes in morale or performance and reporting these to management.
• Foster a positive learning setting by offering clear, timely, and respectful coaching to improve partner effectiveness and operational excellence.
• Deliver outstanding customer service by prioritizing customers and establishing meaningful connections.
• Identify and respond to customer needs promptly.
• Build strong relationships with your shift team by understanding and addressing individual motivations and concerns.
• Manage store operations during your scheduled shifts, including organizing opening and closing responsibilities.
• Adhere strictly to Starbucks' operational policies, such as cash handling, safety, and security protocols, to ensure everyone's safety.
• Ensure proper cash management compliance within your team.
• Monitor baristas throughout the shift to guarantee legendary customer service delivery.
• Consistently maintain punctual attendance and reliability.
• Prepare and serve quality beverages, whole bean products, and food items in accordance with established recipe and presentation standards.
• Follow all health, safety, and sanitation guidelines rigorously for all products served.
• Recognize and celebrate individual and team achievements using established tools and collaborate with management to develop innovative recognition strategies.
• Utilize operational tools to support and improve shift performance.

Required Experience and Skills

• Previous experience in customer service within a retail or restaurant setting is essential.
• Capability to direct and manage the work of others effectively.
• Fast learner with the ability to absorb new information promptly.
• Strong verbal communication skills for clear and effective interactions.
• Understanding of retail environment dynamics.
• Excellent interpersonal skills and ability to collaborate within a team atmosphere.

Company Commitment and Inclusion

Starbucks values and promotes an inclusive workplace, encouraging applicants from diverse backgrounds including people of color, women, LGBTQIA+, veterans, and persons with disabilities. The company follows all federal, provincial, and local laws regarding employment of qualified applicants with criminal records and is dedicated to providing reasonable accommodations for applicants with disabilities. For accommodation needs, candidates can contact the company directly.