Senior Product Builder, Creator Experience

About ShopMy

ShopMy is revolutionizing e-commerce by building scalable human-driven curation infrastructure. It empowers brands to execute performance-focused creator programs and allows key creators to monetize their influence by partnering directly with favorite brands, facilitating discovery through authentic recommendations. Recently valued at $1.5 billion with investments from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures, ShopMy is growing rapidly.

Join us to build the future of human-led commerce, working with top brands, tastemakers, and shoppers. We value fast execution and impact-driven work alongside motivated teammates passionate about discovering the world's best products.

Role Overview

We are seeking a Senior Product Builder dedicated to enhancing the creator experience. Reporting to the VP of Product, you will be the second Product Builder on the team focusing on the creator-facing platform. Your responsibilities will include refining onboarding, storefronts, affiliate tools, earnings tracking, discovery mechanisms, and daily workflows that keep creators engaged and successful.

Key Responsibilities

• Own and improve essential touchpoints for creators, including storefronts, affiliate features, onboarding processes, earnings dashboards, and discovery experiences.
• Extract actionable insights from diverse inputs such as creator feedback, support requests, data analytics, and market trends to identify real problems to solve.
• Conceptualize and communicate clear, tangible product proposals with rough wireframes and well-defined scopes to guide Engineering and Design teams.
• Lead product development through to deployment and post-launch monitoring, ensuring features perform as intended and meet creator needs.
• Collaborate closely with cross-functional teams, including Engineering, Design, User Experience Research, and Data Analytics, to accelerate product delivery.
• Define and track metrics that demonstrate creator-centric outcomes like engagement, earnings growth, retention, and satisfaction.
• Conduct direct research through office hours, data assessments, and user interviews to foster deep understanding of creator workflows and needs.
• Balance major product initiatives with continuous incremental improvements to enhance the overall creator experience.

Success Criteria

Success is measured by live, operational products that positively impact the company and creator community. Deliverables such as documents or prototypes are intermediate steps, not the completion. Knowing when to iterate thoughtfully and when to expedite deployment is crucial.

Candidate Profile

• A minimum of five years in product management, preferably with consumer-facing or creator/influencer product experience.
• Proven track record of transforming ambiguous challenges into shipped, impactful solutions rather than just specifications.
• Strong design sensibility with the capacity to sketch flows and critique interfaces autonomously.
• Technical proficiency, including understanding system architecture, APIs, and data structures sufficient to engage engineers meaningfully.
• Deep empathy and understanding of creators' motivations, especially regarding monetization, audience growth, and tool usage.
• Experience thriving in fast-paced, small team settings with significant ownership and accountability.
• Portfolio of products personally developed and delivered, not merely managed.
• Bonus qualifications include a startup founder background or a computer science degree.

Why Join ShopMy

• Be a foundational member of the creator product team, with significant influence over a critical business vertical.
• Work within a team that views product development as a craft and maintains high standards.
• Operate in an environment focused on frequent releases and tangible production outcomes.

Compensation & Benefits

Compliant with New York Pay Transparency Law, the base salary range is $175,000 to $225,000 USD, exclusive of bonuses and commissions, and reflective of candidate experience and business needs. All employees receive equity in ShopMy.

Benefits include 70% coverage of medical and dental plans, flexible paid time off, 14 weeks parental leave, stipends for wellness, social events, technology, and learning & development, a 401(k) with a 3% company contribution, Wellhub membership, company retreats, birthday leave, and a modern NYC headquarters office. Employees can also build and monetize their own ShopMy storefront pages.