Salesforce Product Manager

Role Overview

We are searching for a Product Manager with a solid Salesforce expertise to join a vibrant team tasked with spearheading significant initiatives and improvements in the product lineup.

Key Responsibilities

• Revamp merchant and menu management systems to boost product discoverability, broaden customer access, and foster sustainable sales growth.
• Enhance platform capabilities by integrating e-commerce functionalities, and adding ticketing, events, and auction services.
• Design and execute a strategic product roadmap aligned with corporate objectives, incorporating Salesforce technologies effectively.
• Work alongside external collaborators to support ticketing and logistics services, ensuring seamless Salesforce integration.
• Lead application redesigns with a focus on improving usability and customer satisfaction while maintaining Salesforce compatibility.
• Collect and analyze business requirements, documenting findings through BRDs and user stories.
• Collaborate with UI/UX designers to develop user experience flows and wireframes prioritizing user needs.
• Conduct meetings with external partners and engage internal stakeholders to validate requirements.
• Perform competitor analysis and market benchmarking utilizing Salesforce data insights to guide internal processes.
• Coordinate stakeholder testing to ensure a smooth and effective user interaction, especially regarding Salesforce functionalities.
• Evaluate business demands to execute systems that improve customer retention and engagement using Salesforce tools.

Qualifications

• At least 3 to 5 years of experience in product management with demonstrated success in launching products.
• Strong expertise in Salesforce platforms and related tools; certification is an advantage.
• Skilled in product analytics with an ability to draw data-driven conclusions to guide decisions.
• Knowledgeable in product management platforms such as JIRA.
• Proficient in problem-solving, strategic planning, and improving customer experience.
• Well-versed in competitive market analysis and benchmarking methods.
• Excellent communication capabilities and adept at collaborating with diverse teams.