Sales Associate

Position Overview

The Sales Associate serves as the face of the brand, aiming to maximize sales while providing outstanding customer service. Responsibilities include upholding store standards, assisting with visual merchandising, supporting the retail environment, and completing operational tasks as directed by store leadership.

Core Responsibilities

• Welcome customers warmly and guide them in choosing products suited to their needs.
• Engage proactively with window shoppers to convert them into buyers.
• Promote the company’s loyalty program to drive repeat business.
• Deliver exceptional customer service following the company's GUEST framework (Greet, Understand, Explain, Sell, Thank).
• Maintain awareness of various brands within the group to provide effective product recommendations and cross-selling.
• Educate clients about product details including features, benefits, materials, and maintenance.

Appearance and Attitude

• Maintain a neat, professional, and well-groomed appearance consistently.
• Be adaptable and willing to work extended hours during peak sales periods.
• Keep product knowledge current to reduce stock loss and offer accurate advice.

Merchandising Duties

• Display merchandise attractively, adhering to store layout and visual merchandising guidelines.
• Follow stock management and clearance item procedures carefully.
• Maintain precise records of inventory movement including incoming and outgoing products.
• Actively upsell and cross-sell items to boost sales.
• Stay informed on product inventory and ongoing promotions for better customer communication.

Operational Procedures

• Operate the Point of Sale (POS) system efficiently for billing and payments.
• Balance and manage the cash register at the beginning and end of shifts.
• Process transactions accurately across multiple payment methods: cash, credit cards, vouchers, and automatic debits.
• Correctly issue receipts, refunds, and change to customers.
• Maintain attentive security practices and comply with all loss prevention protocols.
• Regularly replenish and reorganize stock on the sales floor to ensure product availability.

Desired Qualifications

A bachelor's degree is preferred for candidates. Effective communication and interpersonal skills are essential to creating a friendly customer experience. Prior sales experience is advantageous.