Product Manager, Retail E-Commerce

About CAVA

CAVA embraces a Mediterranean heritage, crafting delicious and healthy eating experiences rooted in four millennia of tradition. Our culture thrives on five fundamental values: generosity, curiosity, agility, positivity, and shared ambition. We are united by the goal of making every day healthier and better.

Role Overview

We are searching for an analytically driven, highly autonomous Product Manager focused on Retail E-Commerce. The position will steer the future of CAVA's digital guest experience, working across our mobile application and website to boost e-commerce performance. This role merges guest insight, digital product strategy, rapid experimentation, analytics, UX, engineering, marketing, and restaurant operations.

Key Responsibilities

• Own and continuously develop critical features within CAVA’s mobile app and website, emphasizing e-commerce growth, digital ordering, personalization, discovery, and conversion optimization.
• Translate business objectives, guest analytics, and cross-functional needs into clear product roadmaps and actionable plans.
• Pinpoint and prioritize impactful opportunities throughout the digital customer journey, covering areas such as browsing, menu exploration, customization, cart management, checkout, reordering, loyalty, and post-order experiences.
• Craft well-defined problem statements, hypotheses, success indicators, and learning objectives for new initiatives and experiments.
• Create a balance between guest experience, business results, operational practicality, technical complexity, and timely delivery when making product decisions.
• Drive a culture of rapid experimentation, managing A/B testing and feature trials to improve key metrics like conversion rates, order values, sessions, retention, and engagement.
• Collaborate with Analytics, UX, Engineering, Marketing, CRM, Loyalty, and Operations to develop test plans and evaluate outcomes.
• Analyze guest behaviors via data and research to identify pain points and motivations, employing analytics tools and operational feedback.
• Monitor essential e-commerce KPIs such as conversion rates, average order values, traffic, product engagement, cart abandonment, checkout completion, reorder patterns, and sales.
• Partner with data teams to enhance measurement capabilities, experimentation frameworks, and dashboard reporting.
• Lead product discovery and delivery phases, working closely with multiple teams and external partners to ensure successful launch and quality assurance.
• Maintain clear and comprehensive documentation, including requirements, user stories, acceptance criteria, test and launch plans, and stakeholder communication.
• Manage backlog and prioritization decisions with decisiveness and clarity.
• Incorporate AI and automation where feasible to improve guest and team experiences.
• Serve as a trusted collaborator across Digital, Technology, Marketing, Culinary, Operations, Finance, Guest Experience, Loyalty, and Data departments.
• Communicate product updates, experiment outcomes, risks, and tradeoffs effectively to both technical and non-technical audiences.
• Stay informed about trends in retail, restaurant, e-commerce, AI, personalization, loyalty programs, and digital ordering to innovate and suggest new ideas.

Qualifications

• 4 to 6+ years in product management, ideally within retail, restaurant, hospitality, marketplace, consumer e-commerce, mobile app, digital ordering, loyalty, or growth product sectors.
• Proven ability to drive real business results through digital product enhancements, experimentation, conversion funnel optimization, or e-commerce growth strategies.
• Solid grasp of the entire product lifecycle including discovery, requirement gathering, prioritization, delivery, QA, launch, measurement, and iteration.
• Experience collaborating effectively with engineering, UX design, analytics, marketing, CRM, loyalty, and operations teams.
• Skilled in backlog management, roadmap building, detailed requirement writing, and making strategic prioritization decisions.
• Proficient in designing and conducting A/B tests, identifying KPIs, analyzing funnel metrics, and post-launch evaluations.
• Competent with analytics platforms such as Amplitude, Google Analytics 4, Looker, Tableau, Power BI, Datadog, Optimizely, LaunchDarkly, or similar tools.
• Strong analytical acumen to translate complex data into actionable insights driving measurable impact.
• Familiarity with AI-enhanced product features, personalization, automation tools, recommendation engines, or digital optimization methods is advantageous.
• Background in restaurant, food, retail, hospitality, or omnichannel commerce sectors is preferred.

Physical and Operational Requirements

• Ability to remain stationary while operating computer and office equipment.
• Capability to identify, analyze, and evaluate fine details accurately.
• Occasional ability to move or transport items weighing up to 50 pounds.
• Effective communication skills for exchanging information accurately.
• Capability to move around regularly to support restaurant, food production, or office operations as needed.
• Maintain heightened alertness to work safely.

Employee Benefits

• Competitive base salary with bonus and long-term incentive options.
• Access to early wage payouts.
• Unlimited paid time off, paid parental leave, and paid community engagement opportunities.
• Medical, dental, vision insurance, telemedicine access, pet insurance, among others.
• 401(k) plan with company contributions.
• Company-covered short-term disability, long-term disability, life, and accidental death insurance for eligible salaried employees.
• Complimentary food at CAVA locations.
• Relaxed, casual work setting.
• The chance to join an expanding brand at an early stage.
• All employees eligible for benefits beginning the first of the month after 30 days of employment, with straightforward enrollment processes.
• Visa sponsorship is not offered for this position.
• Compensation is within an all-cash range.

Equal Opportunity Employer Statement

CAVA is committed to equal employment opportunity regardless of race, sex, religion, disability, age, sexual orientation, or other legally protected characteristics. Please note this description outlines primary duties but may evolve over time.