People Operations Coordinator

Role Overview

The People Experience & Operations Coordinator is responsible for ensuring an exceptional experience for employees throughout their entire lifecycle, from hiring to retirement. This key role within the People Experience & Operations team supports the India Business Unit's priorities by delivering streamlined employee processes with measurable KPIs and service standards. The position also champions digitization efforts and enhances overall employee experience through targeted initiatives that aid HR Business Partners in headquarters and the Beverages segment.

Primary Responsibilities

• Handle employee-related processes and administration, acting as the initial contact point for queries about policies, benefits, payroll, schedules, and employee lifecycle procedures.
• Manage learning administration for designated employee segments, facilitating training sessions, and ensuring proper tracking, follow-up, and completion.
• Support various employee engagement activities such as Dil Se, Plant Days, and Occupational Health and Safety (OHS) events, including communication and survey management.
• Lead digitization initiatives within the business unit, especially for plant-specific platforms like Schoox and other myServices workflow tools.
• Identify and implement opportunities for process improvements through digital enhancements.
• Maintain confidentiality and compliance by managing employee records and supporting audit requirements.
• Collaborate with Safety and Operations teams to monitor employee training, certification status, and compliance with operational controls.
• Coordinate training session scheduling, monitor completion, and maintain records as directed by Centers of Excellence for Talent Management, Talent Review, and People Experience & Operations.
• Assist in managing performance review cycles by organizing schedules, distributing forms, issuing reminders, and supporting on-ground activation for frontline employees across all phases, including objective setting, mid-year, and year-end assessments.
• Implement core people processes such as administering organizational health and MPW surveys among frontline employees through roadshows.
• Provide logistical support for learning events, including venue setup, vendor coordination, invoicing, attendance tracking, and feedback collection.
• Organize and deliver Code of Conduct (CoC) training for new hires, frontline staff, and third-party employees.
• Facilitate logistics for HR events such as Rewards and Recognition ceremonies, annual function events, and HR townhalls, along with preparing event-related materials like communications, presentations, and invitations.
• Offer administrative support to HR leads for operational tasks such as report generation, presentation preparation, and data entry.
• Contribute to continuous improvement initiatives aimed at optimizing HR processes and project deliverables.
• Act as a key contact for BU HR operations projects and governance related to process maps, documentation, and knowledge bases; ensure timely updates and standardization of design methodologies including approvals, version and change control.
• Coordinate process reviews to enhance efficiency and maintain high data quality and documentation standards.
• Serve as liaison between BU People Experience & Operations and local market People teams for queries related to HR support, workforce management, self-service, employee services, and system adoption (Tier 0–Tier 1 focus).
• Partner with Service Delivery Leads and local teams to promote digital tool adoption and frontline digital engagement plans.

Required Qualifications

• 3 to 4 years of professional experience in Human Resources, ideally within HR operations.
• MBA degree specializing in Human Resources from a Tier 1 or Tier 2 institute.
• Strong customer service orientation focusing on delivering excellent employee experiences.
• Effective time management skills including prioritization, managing conflicting demands, and working effectively under ambiguity.
• Proficiency in HR systems and tools, with solid working knowledge of Microsoft Office applications.