Order Taking Staff

Job Overview

We are looking for a dedicated Order Taking Staff member to join our Warehouse team in Thiruvananthapuram. This role involves receiving customer orders from various channels, accurately logging them into the system, and coordinating with warehouse and dispatch teams to ensure orders are executed promptly and accurately.

Key Duties and Responsibilities

• Accept orders from customers via phone, WhatsApp, email, or sales representatives.
• Verify product availability, pricing, and order details before processing.
• Perform picking and packing tasks to fulfill orders.
• Ensure processing of orders within specified timelines.
• Notify customers or sales teams of any unavailable products or quantity shortages.
• Prepare order summaries and necessary dispatch documentation.
• Coordinate with billing and dispatch departments to facilitate smooth order delivery.
• Follow up on any pending, backordered, or cancelled orders.
• Maintain accurate customer order records.
• Address any order-related queries from customers and sales representatives.
• Provide daily order status and pending order reports to the Warehouse Manager.
• Assist in generating reports for order processing and dispatch activities.
• Adhere to company policies ensuring accuracy in all documentation.

Qualifications and Experience

• Completed Higher Secondary education (Plus Two) or holds a Bachelor's Degree in any field.
• Basic computer literacy is essential.
• Preferably 0-3 years experience in warehouse operations, order processing, customer service, or billing; freshers with good computer skills may also apply.

Skills Required

• Effective communication capabilities.
• Fast and precise data entry abilities.
• Basic proficiency in Microsoft Excel and MS Office suite.
• Good coordination and ability to work within a team.
• Strong attention to detail.
• Excellent time management and organizational skills.
• Capability to perform under pressure during busy order periods.
• Basic knowledge of warehouse operations.

Performance Metrics

• Number of orders processed daily.
• Order processing turnaround time.
• Accuracy of documentation with zero errors.
• Timely execution of picking, packing, and dispatch tasks.
• Customer and sales team satisfaction levels.
• Daily pending order rates.
• Adherence to company procedures.