Operations Executive - Shopsmart - Kraft Heinz

About the Role

Acosta Group is seeking an Operations Executive to support the Shopsmart account for Kraft Heinz. This full-time permanent position (37.5 hours/week) is located in Woking, United Kingdom with a hybrid work pattern of three days onsite and two days remote weekly. The salary ranges from £25,000 to £26,000 annually (£12.78 to £13.30 per hour), with additional client performance bonuses and company-provided technology.

Key Responsibilities

• Daily extraction and validation of retailer sales data to ensure accuracy and adherence to established standards.
• Maintaining and aligning master datasets according to standardized processes and promptly communicating any anomalies to relevant stakeholders.
• Administering the onboarding and offboarding processes for team members on the account.
• Developing, configuring, and testing field execution tools aligned with client objectives.
• Addressing operational queries through Manage Engine and collaborating with cross-functional teams for timely resolutions.
• Prioritizing account requests and escalating issues when necessary.
• Supporting field teams by preparing visual briefs, handling documentation, coordinating travel arrangements, and managing fleet-related inquiries.
• Contributing to territory and route optimization leveraging CACI tools.
• Providing backup support during holiday and absence periods within the Operations Executive team.
• Performing ad-hoc reporting and basic data analyses as required.
• Updating and maintaining account callfiles to meet quality standards.
• Reconciling company credit card expenses and assisting with operational expenditure reconciliations.
• Participating in continuous improvement initiatives and suggesting enhancements to operational workflows.
• Assisting with reception duties when needed.
• Conducting at least one field visit every quarter.
• Adhering to company policies including GDPR regulations and health & safety standards.
• Taking responsibility for personal development and training advancement.

Qualifications and Skills

• Strong organizational capabilities coupled with high attention to detail.
• Confident working with data and utilizing analytical tools or spreadsheet formulas.
• Effective communication skills and ability to collaborate across different teams.
• Proactive attitude focused on process improvement and excellent service delivery.
• Experience managing multiple responsibilities calmly under pressure.

Benefits and Culture

• Comprehensive healthcare coverage including medical, dental, vision, life insurance, and an Employee Assistance Programme.
• Generous pension contributions increasing with tenure.
• 25 days paid holiday plus all UK bank holidays.
• Paid volunteering day to contribute to community causes.
• Access to career development programs such as Acosta University and opportunities for internal promotion.
• Provision of modern technology tools including laptop and mobile phone for work purposes.
• Inclusive, supportive work culture emphasizing diversity and employee engagement through social events, recognition initiatives, and wellness programs.

Additional Information

This role offers a vibrant and varied work environment that encourages growth, progression, and recognition. Applicants from diverse backgrounds are strongly encouraged as the company values inclusion as a cornerstone of innovation and success.