Operations Executive

Position Overview

We seek an Operations Executive responsible for managing SPF claim operations by ensuring prompt resolution of tickets, collaborating effectively with stakeholders, and enhancing claim approval efficiency. The role demands strong analytical capabilities, excellent communication, and adept process management skills.

Work Schedule

The position follows a fixed shift from 10 AM to 7 PM.

Experience and Compensation

Candidates should have at least one year of relevant experience. The salary offered goes up to 30,000 INR per month.

Primary Responsibilities

• Manage SPF claim ticket handling and assure precise processing.
• Ensure closure of all SPF claim tickets within specified Turnaround Time (TAT).
• Conduct training sessions for sellers covering SPF claim procedures, guidelines, and optimal practices.
• Coordinate with external third-party stakeholders to enhance SPF claim approval rates.
• Track SPF claim ticket status daily and analyze performance indicators.
• Escalate urgent problems to ensure swift resolution.
• Develop and maintain operational reports and dashboards related to SPF claims.
• Maintain compliance with internal protocols and quality benchmarks.

Required Qualifications and Skills

• Proven operational and process management capabilities.
• Effective communication and stakeholder coordination skills.
• Strong analytical thinking with meticulous attention to detail.
• Ability to multitask efficiently and meet time-sensitive deadlines.
• Familiarity with MS Excel and reporting software is preferred.