Online Assistant

About Woolworths Supermarkets New Zealand

With over 185 stores and a workforce exceeding 20,000 team members across Aotearoa, Woolworths Supermarkets is dedicated to enhancing the lives of Kiwis each day. Energetic, friendly, and approachable, our team embraces a proactive and innovative culture where new ideas and collaboration are valued. We serve three million New Zealanders every week, fostering an environment built on mutual respect, care, curiosity, and openness.

Role Overview

As an Online Assistant, you will be responsible for accurately, efficiently, and safely picking and packing orders for our online customers. You will liaise with various departments to manage stock issues, substitutions, and customer inquiries. A strong commitment to health and safety and maintaining a positive work environment is essential.

Key Responsibilities

• Accurately pick and pack online customer orders in an efficient and safe manner.
• Coordinate with other departments to manage stock shortages, substitutions, and respond to online customer inquiries.
• Maintain and demonstrate a positive attitude towards health and safety standards for yourself and your colleagues.

Candidate Profile

• Excellent understanding of customer service principles.
• Ability to make customer-first decisions in alignment with company processes and systems.
• Strong team player with effective communication skills.
• Willingness to spend your entire shift on your feet.
• A friendly demeanor and welcoming attitude are crucial.

Employee Benefits

• Access to the Everyday Rewards team card which includes discounts, bonus points on groceries, and reduced fees on online shopping delivery.
• Discounts on banking products and insurance such as health and life cover.
• Opportunities for career advancement both locally and globally within the Woolworths Group network.

About Woolworths Group

Woolworths Group comprises over 200,000 passionate individuals united by a mission to create better experiences together for a better tomorrow. We empower our team members to innovate, take courageous steps, and serve more than 24 million customers each week. Our work culture is grounded in genuine care, flexibility, and career growth support.

Diversity and Inclusion

We strongly believe in diversity, equity, inclusion, and a sense of belonging as foundational to achieving our purpose. We value the diverse backgrounds and experiences of our team members which enrich our business and enhance our problem-solving abilities. We strive to provide an inclusive workplace where everyone feels they belong, can be authentic, and realize their full potential. Candidates requiring adjustments during the hiring process are encouraged to indicate their needs in their application.