Motor Claims Executive

Job Overview

The Motor Claims Executive is responsible for efficiently managing motor insurance claims while adhering to service standards and authority guidelines. This role involves maintaining accurate claim reserves, identifying and escalating fraud risks, and ensuring customer interactions are professional and responsive.

Key Duties

• Process motor insurance claims correctly within prescribed operational limits and standards.
• Review and update claim reserves to accurately reflect current exposures.
• Detect and report suspicious or potentially fraudulent claims in a timely manner.
• Provide consistent and professional customer service through phone, email, and face-to-face communication.
• Collaborate with internal departments, external vendors, and partners to facilitate claim settlements.
• Guide and assist administrative staff in their daily tasks.
• Analyze existing procedures and suggest improvements to boost efficiency and quality.
• Oversee recovery activities and ensure timely follow-up on outstanding issues.
• Regularly audit claim files for accuracy, completeness, and adherence to compliance standards.
• Carry out additional tasks and projects as assigned by management.

Qualifications and Skills

• Possess a diploma, CGI certification, or equivalent insurance-related qualification.
• Fresh graduates with a strong enthusiasm for insurance claims are welcome to apply.
• Previous experience in motor claims is advantageous but not required.
• Excellent interpersonal and communication capabilities.
• Adept at multitasking and thriving within team environments while adapting to evolving challenges.
• Detail-focused, responsible, and committed to delivering customer satisfaction professionally.
• Proficient in Microsoft Word, Excel, and Outlook.

Compensation and Benefits

• Competitive salary aligned with your experience and credentials.
• Potential for career advancement and skill enhancement within the insurance sector.
• A supportive and cooperative workplace environment.

Additional Information

Location: Singapore (Onsite)