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About dexter health

At dexter health, we develop AI-powered software designed specifically for care facilities. Our goal is to minimize administrative workloads within healthcare to allow caregivers to dedicate more time to people.

Role Overview

We are looking for a highly organized, analytical, and communicative individual to help establish our technical customer interface. This role serves as a bridge connecting customers, Customer Success, Product, and Engineering teams. You will analyze technical customer inquiries, investigate internal systems, structure detailed bug reports, and ensure that unresolved issues are diligently pursued until fully resolved.
This is not a typical call center or helpdesk position, nor do you need to be a developer. Instead, it's essential to have a strong desire to comprehend technical concepts, think clearly, communicate effectively, and take responsibility for outstanding matters.
You will collaborate closely with Customer Success, Product, Engineering, and the CTO. While prior experience with all aspects is not mandatory, we expect rapid learning, structured work habits, and the ability to remain composed and focused even when confronted with unclear challenges.

Primary Responsibilities

Analyze and validate technical customer inquiries to determine actual system events.
Use tools such as HubSpot, Linear, Slack, Sentry, logs, and internal admin systems for deep investigation.
Examine specific cases including file transfers, timestamps, system events, and error messages.
Organize technical issues so Product and Engineering teams can efficiently address them.
Create well-defined bug reports detailing context, customer impact, priority, and pertinent information.
Follow tickets through all stages ensuring no open matters are neglected.
Provide clear status updates to Customer Success, clients, and internal teams.
Coordinate technical discussions with customer contacts.
Support implementations when technical questions or dependencies arise.
Document recurring issues, workarounds, and internal procedures.
Contribute to building support and escalation processes.

Qualification Criteria

More than extensive professional experience, we value structured thinking, clear communication, the ability to learn, meticulousness, and ownership.
We seek individuals who are eager to understand problems, consolidate information, and do not simply pass issues on but see them through until resolved.

Excellent command of German (minimum C1 level) and good English proficiency (minimum B2 level).
Structured, analytical, and solution-focused mindset.
Professional and clear communication style.
High reliability and commitment to consistently follow up on open topics.
Interest in software, technical systems, and digital workflows.
Comfortable dealing with technical details such as logs, IDs, timestamps, data, and error messages.
Ability to integrate information from diverse sources into clear assessments.
Capability to translate between customer and technical perspectives.
Careful handling of sensitive and documentation-relevant data.
Calm and organized approach even when handling ambiguous or urgent problems.

Preferred but Not Essential

Initial experience in B2B SaaS, Customer Success, Operations, Product Operations, technical support, or project management.
Basic knowledge of SQL, APIs, databases, software logs, or bug tracking.
Familiarity with tools like HubSpot, Linear, Slack, Sentry, or ticketing systems.
Experience in healthcare, nursing, or documentation-related procedures.
Experience in technical customer communication or coordination of implementations.
Academic background or training in business informatics, computer science, business administration with tech focus, or related fields.
Experience with AI tools such as ChatGPT, Claude, Codex, Cursor, or similar technologies.

Not the Right Fit If

You are seeking a traditional call center or purely first-level support role.
You want to focus solely on Customer Success without engaging in technical analysis.
You are looking for a dedicated developer position.
You prefer not to investigate technical details.
You would rather hand over unresolved issues than follow up persistently.
You require very detailed instructions before starting work.
You dislike working with unclear problems.
You favor strongly hierarchical, slow-moving corporate environments.
You lack interest in software, data, logs, or technical workflows.

Benefits

Fully remote work arrangement (100% home office).
Fair compensation based on skills, experience, and location.
Close collaboration with Customer Success, Product, Engineering, and the CTO.
Ownership of a vital interface role within the company.
Opportunity to work on software actively used in real care processes.
Significant learning curve in a growing B2B SaaS company.
Use of modern tools and exposure to AI-driven work processes.
Chance to help shape a new operational function at dexter health.

Why Join Us?

Caregivers spend excessive time on documentation, coordination, and administrative tasks. Our technology aims to ease these burdens. To ensure our software works reliably every day, technical customer issues require an effective interface: someone who comprehends what happened, collects information, prioritizes internally, provides feedback, and tracks issues through to resolution. We are building this function now. If you enjoy working methodically, understanding technical matters, communicating clearly, and taking responsibility for real customer problems, we look forward to your application.

Junior Technical Project Manager Software - 100% Remote (m/f/d)