IT Support Engineer

About Bechtel Corporation

Bechtel Corporation, established in 1898, has successfully partnered with clients to complete over 25,000 projects worldwide across various sectors including Infrastructure, Nuclear, Security & Environmental, Energy, Mining & Metals, and Manufacturing & Technology. Our projects have contributed to economic growth, infrastructure resilience, increased energy access, and safety improvements globally.

Our dedication to excellence and alignment with customer objectives have distinguished us as a trusted project management firm. We offer comprehensive services from planning to operations.

Project Overview

Bechtel has a longstanding track record of managing complex airport developments globally, including key roles in major GCC airports such as King Khalid, King Fahad, Dubai, Hamad, and Muscat airports.

Currently, Bechtel is providing project management consultancy for the King Salman International Airport in Riyadh, Saudi Arabia. This facility aims to accommodate 120 million travelers annually by 2030 and 185 million by 2050, with cargo capacity up to 3.5 million tons. The project includes three terminals: a highly efficient low-cost carrier terminal, an innovative main terminal, and a private aviation terminal for VIPs.

Role Summary

The IT Support Engineer will be integral to the King Salman International Airport project, reporting directly to the Project IT Manager. The primary objectives are to deploy IT hardware, support user deskside needs, maintain network systems, and administer Microsoft 365 platforms. Additional duties include report and dashboard development, workflow automation, and IT asset management to ensure seamless project operations and client satisfaction.

Key Responsibilities

• Deploy and maintain IT hardware and network infrastructures, providing end-user deskside assistance.
• Collaborate with Project IT Manager to define and implement IT requirements to support project workflows.
• Install and support standard business applications as per Global Business Unit (GBU) standards.
• Administer Microsoft 365 applications such as Teams, Outlook, and other collaboration tools.
• Ensure adherence to corporate, project, and GBU IT standards and security protocols in coordination with the corporate Geographic Information Office (GIO).
• Manage IT asset inventories through ServiceNOW and oversee IT stockroom operations.
• Participate in review sessions with business stakeholders to understand and support application processes.
• Contribute to updating and maintaining the application portfolio and assist with IT planning and coordination with contractors, partners, and clients.
• Create IT support documentation and conduct user training sessions.

Qualifications and Experience

• Bachelor's degree or equivalent international qualification required.
• Experience ranging between 2 to 5 years preferred or alternatively 6 to 9 years of relevant work experience.
• Microsoft Fundamentals certification is advantageous.
• Cisco Certified Network Associate (CCNA) certification advisable.
• Microsoft Certified Solutions Expert (MCSE) certification desirable.

Essential Knowledge and Skills

• Experience supporting IT infrastructure in large construction projects.
• Ability to collaborate effectively with integrated teams including clients.
• Proficient in troubleshooting and resolving end-user IT issues with established diagnostic methods.
• Advanced proficiency in SharePoint, Teams (including Teams Voice), and Microsoft 365 suite.
• Understanding of software integration architectures related to document management, project controls, Autodesk products, workflows, and dashboards.
• Basic awareness of Netskope client software and Silver Peak routers for troubleshooting tasks.
• Strong verbal and written communication skills in English, with the ability to document technical procedures clearly.
• Self-driven with excellent organizational skills and the capability to influence team members.

Total Rewards and Benefits

Bechtel provides a comprehensive benefits package designed to support career progression, promote a positive work culture, and support personal well-being. The organization values diversity and fosters inclusive environments encouraging all employees to feel respected, supported, and valued.

Diversity and Inclusion

As a global enterprise, Bechtel embraces a varied workforce across many cultures and backgrounds, recognizing that diversity enhances innovation and problem-solving. The company is committed to equitable treatment and comprehensive support for all employees.

Equal Opportunity Statement

Bechtel ensures all qualified candidates receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected categories. Applicants needing accommodations during the recruitment or hiring process can request assistance as required.

Additional Information

• Requisition ID: 297556
• Relocation authorized for nationals, single status.
• Telework mode: full-time onsite at Riyadh location.