IT Support Engineer

Position Overview

Join Snoonu as an IT Support Engineer where you'll deliver advanced support services across hardware and software, optimizing technology use, enhancing system operation, and safeguarding data integrity.

Key Responsibilities

• Offer tier-one technical assistance to users through phone, email, or direct interaction.
• Install, adjust, and execute minor repairs on computer systems and software.
• Continuously monitor hardware, software, and system performance to ensure peak functionality.
• Perform software updates and hardware/system upgrades as necessary.
• Assist in network design and deployment, ensuring compatibility and high performance.
• Troubleshoot and support Wi-Fi and LAN connectivity issues.
• Evaluate users' hardware and software needs and facilitate procurement processes.
• Provide user training on new software, collaborating with the technical team via various tutorial methods.
• Test new software compatibility within existing systems to guarantee smooth integration.
• Stay abreast of IT support trends to recommend system enhancements.
• Manage IT asset inventories, user accounts, mailboxes, and peripherals including printers.
• Coordinate and set up conference calls and meeting rooms as required.
• Deliver remote support to offsite or home-based users ensuring adequate tools and connectivity.
• Create and maintain comprehensive documentation on IT procedures and projects.
• Conduct root cause analyses, develop problem checklists, and suggest preventative controls.

Qualifications and Skills

• Minimum of four years’ experience in IT support or related field.
• In-depth knowledge of computer hardware, software, and IT service management principles.
• Proficiency in software updates and hardware/system upgrades.
• Skilled in complex IT troubleshooting and problem resolution.
• Understanding of network design and setup.
• Certifications such as ITIL, Network+, MCSA, and CCNA are beneficial.
• Strong communication abilities for training and assisting users at all levels.
• Capacity to work independently and collaboratively within a technical team.
• Excellent organizational aptitude and attention to detail.

Company Overview

Snoonu is a leading Qatari Super App transforming everyday life with rapid delivery, shopping, and more through cutting-edge technology and a passionate global team.

Company Values

• Customer Obsession: Prioritizing the customer in all initiatives.
• Integrity: Upholding honesty and ethical behavior in every action.
• Curiosity and Creativity: Innovating for lasting positive impact.
• Leadership and Ownership: Leading by example and embracing responsibility.
• Efficiency: Delivering more by working smarter and faster.
• Team Collaboration: Valuing people and teamwork for greater success.

Benefits and Work Environment

• Global collaboration within an international team.
• Learning opportunities with dedicated budgets and course access for personal growth.
• Autonomy in task ownership and career development.
• Flexible paid time off with wellness-focused leave policies.
• Agile methodologies integrated across product and operations.
• Recognition as a Great Place to Work® fostering an inclusive and empowering culture.
• Certified for quality (ISO 9001:2015) and workplace safety (ISO 45001:2018).
• Commitment to sustainability and community responsibility through eco-friendly and CSR initiatives.
• Emphasis on diversity, equal opportunity, and inclusion in the workplace.

Application Invitation

Become a part of a team that values your contributions and supports your professional voice. Embark on a career that pioneers meaningful technological innovation.