- Experience
- 2–4 yrs
- Salary
- —
- Openings
- 1
- Posted
- 5 घंटे पहले
- Work mode
- Hybrid
- Eligibility
- Applicants must have legal work authorization for the United Kingdom. This position does not provide visa sponsorship now or in the future.
- Resume
- Required to apply
Where you'll work
Job description
About Telestream
Telestream is a prominent provider of digital media software and tools for the broadcasting, streaming, and media sectors. The company enables content creators and distributors to efficiently produce and deliver high-quality video content while enhancing operational efficiency and revenue. Their IT infrastructure supports around 400 employees across 25 countries.
Position Overview
The IT Analyst will be part of the UK-based IT team, serving a hybrid role between help desk support and system administration. This position is suitable for someone with 2-4 years of experience in IT support who seeks growth into systems administration but is not yet ready for a full Systems Administrator role. The individual will deliver hands-on IT support and collaborate closely with the Solutions Architect and IT Director, assisting employees in the UK and working alongside regional IT teams.
Key Responsibilities
- Provide hardware, software, and account end-user support through a ticketing platform.
- Manage Active Directory and Microsoft 365 including user account administration, permissions, mailbox and licensing tasks.
- Troubleshoot and assist with cloud collaboration services such as OneDrive, Teams, and SharePoint.
- Handle IT service management tickets, ensuring detailed documentation and prompt resolution.
- Develop basic scripts using PowerShell or Python to automate routine IT operations.
- Support identity and access management tasks including administration of Okta or similar platforms.
- Implement basic IT security practices including access reviews, patch management, and endpoint protection.
- Facilitate onboarding and offboarding involving account setup and equipment provisioning.
- Coordinate with senior IT staff for resolving escalated and complex system administration challenges.
- Maintain accurate records of IT assets, tickets, and system changes for reporting purposes.
Candidate Requirements
- Minimum 2 years’ experience in IT help desk, support, or junior system administration roles.
- Proficient in Active Directory and Microsoft 365 administration.
- Experience using ticketing or ITSM platforms such as Zendesk, Jira Service Management, or ServiceNow.
- Ability to write basic automation scripts in PowerShell and/or Python.
- Familiarity with Microsoft cloud productivity tools including OneDrive, Teams, and SharePoint.
- Experience with identity management platforms like Okta is preferred.
- Basic knowledge of IT security principles and best practices.
- Strong communication skills paired with a service-oriented approach.
- Ability to work independently and recognize when to escalate issues.
- Must reside in or near Bristol, or be willing to work from and travel occasionally to the UK office.
Preferred Qualifications
- Some exposure to systems administration duties including servers, backups, and infrastructure.
- Experience supporting a distributed, international team across multiple time zones.
- Keen interest in advancing toward a full systems administrator role.
Work Authorization
Candidates must have legal authorization to work in the United Kingdom. This role does not offer work visa sponsorship now or in the future.
Benefits
- Private healthcare coverage.
- Life insurance and income protection plans.
- Company pension plan with contributions.
- Paid vacation and sick leave.
- Employee Assistance Program offering health and wellbeing support.