IT Administrator

About Flipp

Flipp collaborates with major North American retailers and brands to provide local promotions and savings to millions of shoppers daily, fostering smarter shopping decisions through autonomy and accountability. Amid rising living costs, Flipp's mission is essential, using its Shopper Consideration Platform to enable retailers and manufacturers to create engaging digital experiences that help consumers decide what and where to buy.

Driven by principles like Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better, Flipp encourages a mindset of continuous improvement and accountability. Employees are supported to make an impact and realize their full potential in an inspiring environment.

Role Overview

The IT team at Flipp and Shopfully maintains the technology infrastructure supporting business operations. We are seeking an IT Administrator to deliver dependable first-line support and assist in sustaining a secure, efficient, and scalable technology environment. This role requires onsite presence one to two days per week.

Key Responsibilities

• Provide first-line IT assistance to employees working remotely and onsite.
• Troubleshoot hardware, software, network, access, printer, and audiovisual system issues.
• Handle employee onboarding and offboarding processes including account management, permissions, and device setup.
• Administer platforms such as Google Workspace, Jira, Slack, and other enterprise applications.
• Configure and support devices running macOS, Windows, iOS, and Android.
• Manage hardware inventory and coordinate device upgrades, replacements, and repairs.
• Maintain and support meeting-room technology, Google Meet hardware, office Wi-Fi, and equipment.
• Escalate complex technical problems and collaborate with colleagues or external vendors for resolution.
• Lead small-scale IT projects and contribute to larger global IT initiatives.
• Enhance IT operations through documentation, automation, and integration of AI-powered solutions.

Qualifications and Skills

• Between 1 to 3 years of experience in IT support, service desk, help desk, or IT administration roles.
• Proficient in supporting macOS and Windows systems.
• Experienced in managing Google Workspace or similar platforms like Microsoft 365 or Azure AD.
• Skilled in managing user accounts, permissions, and device deployment processes.
• Familiarity with ticketing systems such as Jira.
• Strong troubleshooting, prioritization, and organizational capabilities.
• Customer-oriented communication skills with the ability to explain technical issues clearly.
• Ability to stay composed and professional under pressure while balancing multiple priorities.
• Curious and collaborative mindset with eagerness to learn new technologies.
• Knowledge of JumpCloud, Confluence, Monday.com, Slack administration, Google Meet hardware, device imaging, or asset management considered an asset.
• Understanding of IT security principles, workflow automation, and access management practices.
• Certifications like CompTIA A+, Network+, HDI-CSR, or CCNA are advantageous.

Compensation and Culture

The position offers a salary range of CAD 61,000 to 70,000 annually reflecting fair, transparent, and growth-aligned compensation policies. Flipp fosters an inclusive, remote-first workplace where all employees are valued and encouraged to be their true selves. The company supports accelerated career development, flexible benefits, and empowers employees to excel.

Additional Information and Application Process

This role is currently open for applications. Candidates with relevant experience, growth potential, and positive attitudes are encouraged to apply. Flipp values diversity and provides accommodations during the hiring process upon request. AI technology is used minimally to streamline scheduling and keyword identification, but final hiring decisions are made by humans. Responses will be provided within several weeks of application.