Implementation Consultant

Role Summary

This role involves managing the setup, installation, configuration, customization, and integration of SDx/SDx2 applications, along with designing work processes tied to client technology and business outcome solutions. The Implementation Consultant is integral to a project team focused on delivering seamless implementation and integration across client systems and environments, predominantly in the Middle East region.

Key Duties

• Collaborate closely with Technical Leads and Project Managers to align on tasks and ensure punctual project progression.
• Coordinate both onsite and remote client activities such as access management, scheduling, and liaising with appropriate teams.
• Organize and oversee SDV/DTO mapping, data migration from third-party EDMS to SDx/SDx2, design tool integrations, and content extraction from 2D/3D models, ensuring technical teams stay coordinated.
• Liaise with technical teams regarding third-party system integrations including APIs and interfaces, ensuring adherence to industry-standard workflows and facilitating client-contractor collaboration.
• Possess hands-on expertise with SPID, SI, SEL, and S3D systems as well as engineering work processes.
• Support testing and validation phases by managing sessions, recording results, and tracking follow-ups on identified actions.
• Maintain clear and effective written and verbal communication with customers.
• Track and document system issues and defects, escalating appropriately to product and engineering departments.
• Gather and consolidate client feedback for the enhancement of product and service quality.
• Maintain detailed project documentation including functional requirements, design documents, and lessons learned.
• Prepare test scripts and conduct Factory Acceptance Tests (FAT).
• Coordinate training logistics, including scheduling and ensuring readiness of materials and participants.
• Support presales activities such as demo logistics, workshops, and technical discussions when needed.
• Manage support request routing and oversee resolution tracking.

Qualifications and Experience

• Academic degree in a relevant field.

About the Company

Octave delivers essential software solutions that empower organizations to make insightful decisions throughout their asset lifecycle—covering design, build, operation, and protection phases—with an emphasis on performance, safety, and reliability.

By transforming complex operational data into actionable intelligence, Octave links expertise, real-world conditions, and enterprise insights to optimize performance, resilience, and incident response.

Octave employs roughly 7,200 people across 45 countries.

Company Culture and Values

Octave values trust, inclusivity, and forward momentum, providing supportive resources to nurture employee potential globally. The company fosters a diverse, equitable, and inclusive workplace, where respect and authenticity are fundamental principles.