Housekeeping Manager

Company Overview

Join a hotel affiliated with the Accor group, renowned worldwide with over 45 brands, 5,500 hotels, and 10,000 dining and lifestyle venues. The company values your contributions, offering numerous pathways for professional growth. Every interaction helps create positive experiences for guests, colleagues, and the environment, embracing a responsible hospitality vision.

Become a Heartist® and let your passion drive excellence in a dynamic setting.

Role Summary

The Housekeeping Manager will oversee the Housekeeping Department, aiming to achieve exceptional standards of cleanliness, hygiene, and guest comfort throughout guest rooms, public areas, Heartist facilities, and back-of-house zones. This role ensures alignment with Mantis and Accor brand standards, regulatory compliance, and budget management while delivering memorable guest experiences.

As a critical leader during the resort's pre-opening phase, you will establish operational systems, recruit and train staff, implement standard procedures, and prepare the property for a successful launch.

Key Responsibilities

• Design and execute Housekeeping Standard Operating Procedures (SOPs).
• Manage recruitment, onboarding, and continuous development of the housekeeping team.
• Set room and area cleaning benchmarks according to brand guidelines.
• Engage in snagging activities, mock-up inspections, and handover protocols.
• Contribute to OS&E and FF&E planning, inventory reception, and arrangement.
• Prepare department budgets, manpower strategies, duty rosters, and schedules.
• Support pre-opening readiness and trial operations execution.
• Direct day-to-day housekeeping operations maintaining superior cleanliness and presentation standards.
• Ensure all guest rooms, villas, offices, and Heartist spaces meet luxury criteria.
• Perform regular quality inspections and implement improvements as needed.
• Coordinate guest room releases on schedule to aid Front Office operations.
• Collaborate with Front Office, Engineering, Security, Laundry, and Food & Beverage departments.
• Address guest requests and service recovery promptly and professionally.
• Oversee inventory of linens, uniforms, supplies, amenities, and cleaning chemicals.
• Ensure proper maintenance and safe operation of equipment.
• Lead, mentor, and inspire the housekeeping team fostering teamwork and accountability.
• Conduct regular departmental meetings and performance reviews.
• Identify and fulfill training requirements encouraging ongoing learning.
• Promote the Accor Heartist culture and company values.
• Ensure adherence to brand standards and perform cleanliness audits.
• Strive to meet guest satisfaction and online reputation goals.
• Drive continuous improvement initiatives within the department.
• Manage departmental financials including budgets, labour costs, productivity, and expenses.
• Track inventory levels, minimizing waste and ensuring compliant purchasing.
• Guarantee observance of Saudi labor laws and health & safety standards.
• Maintain organized and secure housekeeping storerooms.
• Participate in emergency response and crisis management activities.

Qualifications and Skills

• Diploma or Bachelor’s Degree in Hospitality Management or related discipline.
• At least two years’ leadership experience in housekeeping within luxury hotels or resorts.
• Preferred experience in hotel pre-opening management.
• Strong expertise in luxury housekeeping operations, Saudi labor laws, and quality standards.
• Excellent leadership, coaching, and organizational skills.
• Proficient in written and spoken English; knowledge of Arabic is advantageous.
• Skills in Microsoft Office and hotel PMS software (Opera Cloud preferred).

Additional Information

The company is committed to fostering diversity and inclusion by recruiting and supporting a diverse workforce.