Hotel Receptionist

About the Hotel

Located in the vibrant town of Tullamore in the heart of Ireland, Bridge House Hotel is a renowned family-operated four-star venue known for hosting exceptional weddings and special events throughout the Midlands and central Ireland. The hotel enjoys a strategic location with convenient access from Dublin, Galway, and Limerick, offering guests warm hospitality and memorable experiences.

Role Overview

We invite an enthusiastic, professional, and friendly Hotel Receptionist to become an integral part of our Front of House Team. This position serves as the initial point of contact for guests, ensuring a welcoming environment while delivering excellent service from arrival to departure. The role involves close coordination with various hotel departments to maintain seamless operations and uphold high professional standards.

Key Responsibilities

• Greet all guests and visitors warmly, professionally, and engagingly.
• Manage guest check-ins and check-outs efficiently.
• Handle guest reservations, including amendments and cancellations.
• Promptly and professionally respond to telephone and email enquiries.
• Address guest questions and concerns quickly and effectively.
• Process guest payments with accuracy, adhering to cash handling procedures.
• Provide detailed information about the hotel services, amenities, and local attractions.
• Proactively resolve potential issues before escalation.
• Collaborate with departments such as Housekeeping, Maintenance, and Food & Beverage to meet guest needs.

Qualifications and Skills

• Minimum of one year’s experience in a hotel reception or customer service role.
• Strong communication and interpersonal capabilities.
• Excellent organizational skills with the ability to multitask effectively.
• Attention to detail with strong technical aptitude.
• Flexibility to work various shifts, including evenings, weekends, and public holidays.

Preferred Qualifications

• Familiarity with hotel property management systems such as Hotsoft.
• Knowledge of the Midlands region and its attractions is advantageous.

Personal Attributes

• A passion for delivering hospitality and guest services.
• A professional appearance with a positive and approachable demeanor.
• Ability to work collaboratively in a team-oriented environment.
• Goal-oriented mindset with adaptability and flexibility.

Benefits and Perks

• Competitive remuneration.
• Supportive and family-focused workplace culture.
• Recognition as a certified “Great Place to Work.”
• Access to a bike-to-work scheme.
• Onsite parking availability.
• Participation in wellness programs.
• Gym membership benefits.
• Staff discount opportunities.
• Enrollment in a pension plan.
• Discounted group health insurance.
• Continuous training and development opportunities.

Diversity and Inclusion

Bridge House Hotel is committed to equal opportunity employment and fostering an inclusive workplace.